Engineering Manager – Workflow Builder

About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role:
We’re building the most powerful automation system on the planet — one platform to connect any app, trigger any action, and drive real business impact for millions of SMBs.
That’s the mission. That’s the team. And you’ll lead it.

This is not a team for someone looking to manage Jira/Clickup tickets and talk process. This is for someone who wants to own the heartbeat of a system that sends real emails, fires real webhooks, and drives real dollars — in real time.

If the system lags, businesses lose leads. If it goes down, people lose income.
Your job is to make sure that doesn’t happen.

Requirements::
• 8+ years in software engineering, with at least 2 years managing teams building high-performance, high-availability systems
• Experience scaling distributed backend systems handling billions of transactions
• Demonstrated success leading teams in fast-paced, product-driven environments
• Proven track record of mentoring high-potential engineers and leaders
• Experience contributing to architecture and design decisions of mission-critical platforms
• Good to have: Solid experience with our tech stack, including GCP, Node.js, Go, Firestore, MongoDB, Redis, Elasticsearch, and ClickHouse

What You’ll Lead::
• A team of 5-10 engineers who build and operate the core Workflow Builder — from orchestration engine to frontend logic, and everything in between
• A system that handles 12B+ actions/month, with sub-second latency and zero room for failure
• The future of how tools plug in and out of our automation graph — modular, dynamic, and seamless
• Real-time, event-driven infrastructure built on: Google Cloud Platform: Pub/Sub, Cloud Tasks, GKE || Databases: Firestore, MongoDB, Redis, ElasticSearch, Clickhouse || Languages: Node.js (TypeScript), Go || Architecture: Event-driven execution, distributed workloads, autoscaling across thousands of pods

What You'll Drive::
• Architecture: Redesign the orchestration engine into something modular, robust, and extensible. Add a node? One click. Swap a source? Seamless.
• Execution: Bring stability without sacrificing velocity. This system has to fly and land safely — every single time.
• People: Hire smart. Set standards. Give autonomy. Push growth.
• Collaboration: Work tightly with Product and Design — but you own the technical outcomes.

What Success Looks Like::
• Your team is shipping fast and clean. Delivery is predictable. Failures are rare
• The system architecture feels boring (that’s a compliment)
• The orchestration engine becomes a plug-and-play automation layer anyone can build on top of
• You’ve earned the trust of engineers, PMs, and leadership — because you deliver

EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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