End User Services Analyst

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Information Technology team in the End User Services Analyst role. Be a part of the supply chain industry and join VP!

End User Services Analyst

Reporting to the End User Services Team Lead, this role is responsible for providing first level technical support to VP internal staff along with maintaining and administering the day-to-day operation of the computer system, helpdesk tickets, and IT-related workstation projects.

Essential Duties and Responsibilities

Monitor and respond to system messages / computer problems

Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices

Understand and follow all applicable Standard Operating Procedures and work instructions as required

Maintain and order inventory for printers

Setup new website accounts and assist customers with Website access issues and document requests on the Help Desk

Respond to Level 1 requests on the Help Desk and escalate other requests to Level 2

Update the user access for given IT applications for new and current employees

Assist with testing of new processes and code changes as required

Assist with the design, build, test and deployment of automation to reduce the effort required to provide EUS services and support

Assist with the deployment of operating system upgrades, patches, drivers, and software

Other duties as assigned

Health & Safety:

Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures

Conducts self with regard for the safety of all employees

Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures

Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers)

Good Manufacturing Practices (GMP):

Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices

Company Culture:

Demonstrates a commitment to VP’s core values of service, care, respect, integrity and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders

Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.

Skills and Knowledge Required

Minimum one (1) year of experience working in an IT or Help Desk environment

Secondary school diploma required; completion of a post-secondary certificate, degree, or diploma in Information Technology (or related field) is preferred 

Excellent communication skills

Demonstrated ability to troubleshoot and provide customer support 

Strong knowledge of Microsoft Office 

Experience working with ticketing systems and Jira is preferred

Experience repairing hardware and/or RF scanners would be considered an asset

Previous experience working at Veterinary Purchasing Company Ltd. would be considered an asset

Schedule and Hours of Work

Rotating schedule, 40 hours per week

Location

This is an in-person role, located at our head office in St. Marys, ON. 

Compensation

$21.03-$30.05/hr

NOTE: Pay rate will be determined based on the successful applicant's experience and qualifications. 

Vacancy Reason

Replacement

Why Choose VP?

Competitive compensation

Employer-funded pension plan

RRSP top-up program

100% employer-paid Health and Dental Benefit premiums, with option to enhance benefits coverage through employee co-pay

Proud to support the local St Marys community

Helping to serve the animal health industry in Canada

Paid time off to volunteer

How to Apply:

Please apply online with your cover letter and resume at: https://vpcl.bamboohr.com/careers

Application Deadline: Friday May 15, 2026 at 5:00pm EDT

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please.

Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities.

Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [email protected] or call 519-284-1371 ext. 256 and we will work with you to meet your accommodation needs.