Dynamics CRM QA Lead

Confidential

Not specified permanent

Posted: February 4, 2026

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Required Skills

Dynamics 365 CRM QA Testing Automation Defect Management Test Management Documentation Communication CRM Processes Integration

Job Description

JOB SUMMARY:

We are seeking an experienced Dynamics CRM QA Lead to define and drive quality assurance strategies for Microsoft Dynamics 365 CRM implementations. This role is responsible for leading QA activities across functional, integration, and user acceptance testing, ensuring high-quality delivery of CRM solutions aligned with business requirements.

JOB RESPONSIBILITIES:

Lead end-to-end QA activities for Dynamics 365 CRM projects

Define and implement QA strategies, test plans, and test cases for CRM solutions

Oversee functional, regression, integration, and UAT testing

Validate Dynamics CRM configurations, customizations, workflows, plugins, and integrations

Coordinate with developers, business analysts, and stakeholders to clarify requirements and acceptance criteria

Manage defect tracking, triage, prioritization, and resolution

Ensure testing coverage for security, data integrity, and performance

Mentor and guide QA team members

Provide test execution status, metrics, and quality reports

Support release readiness, go-live, and post-deployment validation

JOB QUALIFICATIONS:

Proven experience in Dynamics 365 CRM testing, including Sales, Customer Service, or related modules

Strong experience leading QA or testing teams

Solid understanding of CRM business processes and data models

Hands-on experience with manual and automated testing approaches

Familiarity with integrations, data migration, and API testing

Experience using test management and defect tracking tools

Strong analytical, documentation, and communication skills

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