Director of User Experience

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touchpoints.

You and your team will lead the creation of AI-first experiences and help shape an AI-led development process — leveraging AI to accelerate discovery, prototyping, iteration, and delivery, while keeping human-centric design at the core. You will distill complex problems into clear, intelligent, and scalable solutions that combine automation with thoughtful human judgment. You are excited about the intersection of design, data, and AI, and understand how to harness emerging technologies responsibly to create intuitive, trustworthy, and inclusive experiences. You champion experimentation, continuous learning, and modern design workflows, while ensuring that user empathy and clarity remain foundational.
 

Team Details : Missionforce
Missionforce is Salesforce's newest initiative bringing AI-powered innovation to organizations operating in high-stakes, mission-critical environments—including U.S. defense, intelligence.As part of this team, you'll help build secure, Agentforce-driven solutions that transform how missions are executed—from logistics and resource coordination to personnel support and real-time decision-making. 

The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints. You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations. You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.

Responsibilities

• Manage and develop a team of talented designers
 

• Recruit, nurture, and retain best-in-class talent
 

• Influence and compellingly communicate the vision to a wide variety of key stakeholders
 

• Build strong partnerships across disciplines, such as Design, Product, Engineering, Data, and Marketing
 

• Lead the creation of AI-first, intelligent experiences that combine automation with human judgment
 

• Embed AI into the design and development lifecycle — leveraging AI for discovery, rapid prototyping, iteration, and validation
 

• Solve complex UX design problems across multiple channels, including conversational, adaptive, and generative interfaces
 

• Collaborate closely with product owners/managers (POs & PMs) to identify AI-powered product opportunities and validate assumptions through user research, experimentation, and data insights
 

• Partner with Engineering and Data teams to ensure responsible, scalable, and performant AI implementations
 

• Reinforce a design-thinking culture that leverages the best product, technology, and innovative talent
 

• Champion human-centric, ethical, and inclusive AI design principles
 

• Own and evolve application interfaces, ensuring consistency with SLDS and platform standards
 

• Work with developers and QE to deliver polished, high-quality final products
 

• Evangelize SLDS interface guidelines, design patterns, and scalable AI interaction frameworks
 

Experience / Skills Required

• Experience managing an entire product lifecycle from concept to release
 

• 12+ years of experience designing and delivering products in cross-functional teams from start to finish
 

• 3+ years of management experience
 

• Strong passion for managing and mentoring designers
 

• Proven experience designing AI-first, data-driven, or intelligent product experiences
 

• Understanding of AI-led product development workflows, including experimentation, rapid iteration, and human-in-the-loop systems
 

• Familiarity with generative AI, conversational interfaces, adaptive systems, or agentic experiences

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.