Director of IT

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation.

About the Role

We are looking for a Director of IT to build and lead the IT organization responsible for all corporate technology across a cloud-native, distributed, fast-growing AI company. You will own the full lifecycle of IT operations—including device management, identity lifecycle, SaaS administration, office technology, IT helpdesk, and all processes needed to support a modern, secure, and compliant work environment.

This role oversees a cloud-first, zero-trust-aligned IT environment with no traditional on-premise product infrastructure beyond office networking, AV systems, and physical security systems. You will also be responsible for evaluating, selecting, and deploying IT software solutions that power IT operations—such as MDM platforms, helpdesk/ticketing systems, asset management tools, SaaS access governance, automation tooling, and endpoint security integrations.

You will grow and mentor a team responsible for delivering reliable, secure, and high-quality IT services to a global workforce while partnering closely with Security, Compliance/GRC, SRE, Engineering, HR/People, and Facilities teams.

What You’ll Do

IT Strategy, Leadership & Team Building

• Build, lead, and mentor the IT organization—including IT Operations, IT Helpdesk, systems administrators, endpoint management, and office technology specialists.

• Define the IT vision and long-term roadmap aligned with business goals, compliance requirements, and zero-trust principles.

• Establish operational excellence through documentation, automation, SLAs, dashboards, and repeatable processes.

Corporate Infrastructure, SaaS Management & IT Tooling

• Own all corporate IT systems including identity providers, collaboration platforms, SaaS applications, and device management tooling.

• Evaluate, select, purchase, and deploy IT software solutions such as:

• MDM/Endpoint management (Jamf, Kandji, Intune)

• Helpdesk/ticketing platforms

• Asset management and inventory systems

• Identity lifecycle and access governance tools

• SaaS management and security platforms

• Automation/orchestration tools to reduce manual work

• Oversee SaaS provisioning and deprovisioning, license management, vendor negotiations, and renewals.

• Maintain strong system integrations across HR/People tools, identity providers, and internal workflows to support seamless onboarding/offboarding.

IT Helpdesk & End-User Experience

• Build and manage a world-class IT Helpdesk responsible for first-line and second-line support for employees.

• Implement helpdesk workflows, ticketing processes, knowledge bases, and automation to ensure fast, high-quality support.

• Track helpdesk performance metrics and continually improve service quality, response times, and customer satisfaction.

• Provide mentorship, training, and development for helpdesk specialists.

Device Lifecycle & Endpoint Management

• Own end-to-end device lifecycle management—procurement, imaging, MDM enrollment, configuration, shipping, returns, and secure disposal.

• Ensure all endpoints meet security, compliance, and operational standards.

• Oversee device fleet health, patching, and endpoint security posture in partnership with the Security team.

Office Technology & Physical Infrastructure

• Lead design and maintenance of office networks, including WiFi, firewalls, segmentation, and secure connectivity.

• Manage office security systems (badge access, cameras, sensors).

• Oversee AV and conference room systems to support seamless hybrid collaboration.

• Partner with Facilities on office buildouts, relocations, and operational readiness.

Compliance, Security Partnership & IT Controls

• Own implementation and maintenance of IT controls required for SOC 2 Type 2, ISO 27001, and other compliance frameworks.

• Collaborate with Security and GRC teams on audits, evidence collection, policy enforcement, and risk mitigation.

• Establish and maintain IT policies covering acceptable use, asset management, access control, device standards, and onboarding.

Cross-Functional Collaboration

• Work closely with Security, Cloud Security, and SRE teams to ensure device telemetry, identity posture, logging, and access workflows integrate with detection and preventative controls.

• Support Engineering teams with developer tooling, SaaS integrations, and secure access workflows.

• Partner with HR/People on lifecycle processes and employee experience.

• Collaborate with Finance on procurement strategy, budgeting, and vendor management.

Required Skills & Experience

• 10+ years of IT experience, including 4+ years in leadership roles.

• Experience evaluating, selecting, and deploying IT platforms (MDM, helpdesk, asset management, access governance, automation).

• Expertise with identity systems (Okta, Google, Azure AD) and SaaS administration.

• Strong experience with MDM, endpoint security, and device lifecycle workflows.

• Knowledge of office networking, AV systems, and physical security systems.

• Experience supporting or leading IT controls for SOC 2 Type 2, ISO 27001, or similar frameworks.

• Strong vendor management and contract negotiation experience.

• Proven ability to build and scale IT teams in high-growth environments.

Preferred Qualifications

• Experience implementing zero-trust architectures or modern corporate security practices.

• Experience supporting globally distributed teams.

• Background in high-growth technology, AI, or cloud-native environments.

• Familiarity with scripting or automation for IT workflows.

• Certifications (CISSP, CISM, ITIL, network certs, Jamf, Intune).

What We Value

• Leadership & ownership: Able to build an IT program and team from scratch.

• Customer-centric mindset: Focused on delivering excellent employee experience.

• Operational excellence: Passionate about automation, reliability, and well-run IT systems.

• Innovation: Excited to modernize IT using automation and cloud tooling.

• Collaboration: Works naturally with Security, Engineering, SRE, HR, and Compliance teams.

• Communication: Able to simplify complex IT topics for technical and non-technical audiences.

Continuous improvement: Always looking for ways to enhance IT efficiency, quality, and security.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🚗 Commuter Benefits

📱 Monthly Wellness Stipend

🧑‍💻 Autonoumous Work Environement

🖥 In Office Set-Up Reimbursement

🏝 Flexible Time Off (FTO) + Holidays

🚀 Quarterly Team Gatherings

☕ In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent

• Replit: Make an app for that

• Replit Blog

• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles

• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.