Director of Development & Automation

Director of Development & Automation

Why Digacore?

We’re a fast-paced, people-first MSP with:

Real career growth

Autonomy to own projects and make decisions

A collaborative culture (we back each other up, no egos)

Leadership that vales innovation, efficiency, and practical solutions over bureaucracy

About the Role:

We’re looking for a strategic and hands-on leader to drive automation, systems integration, operational efficiency, and AI-enabled workflows across Digacore – both internally and across client environments.

This role exists to reduce operational friction, eliminate repetitive manual work, improve visibility through reporting and dashboards, and help scale  efficiency through smarter systems and processes.

You’ll work closely with leadership and department heads to identify pain points, prioritize high-impact initiatives, and build scalable automation solutions that improve employee productivity, client experience and overall operational performance.

This role blends technical expertise, operational strategy, and leadership. The ideal candidate can comfortably move between high-level planning discussions and hands-on execution, while helping create a long-term automation roadmap.

What You’ll Do:

Own and build Digacore’s automation and integration roadmap across internal operations and client environments

Identify manual processes and turn them into scalable automations that improve efficiency and reduce friction

Work with leadership, teams, and clients to understand pain points and define automation opportunities

Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions

Create reusable automation patterns that can be applied across teams and clients

Improve visibility through reporting and dashboards that help teams and leaders make better decisions

Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows

Choose and implement automation and AI tools that deliver clear business or client value

Work with engineers or vendors as needed to deliver solutions end-to-end

Track impact through metrics like time saved, efficiency gains, and service improvements

What You Bring:

5+ years in automation, systems integration, DevOps, or technical operations, with 2+ years leading AI or automation initiatives

Experience in MSP, SaaS, or other multi-client service environments

Strong ability to improve business processes through APIs, integrations, and workflow automation

Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs

Experience with reporting tools (e.g., Power BI) and working knowledge of data structures

Proven track record of applying AI to real operational or client-facing use cases

Ability to work across technical teams and business stakeholders to deliver measurable impact

Strong prioritization and execution skills, with ownership from idea to delivery

Compensation:

$130,000–$160,000 Annually (depending on experience)

Perks & Benefits:

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted to all employees

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certification assistance

Opportunity to help shape the future operational strategy of a growing MSP

We are an Equal Opportunity Employer!