Director, Account Management

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re looking for an experienced and motivated sales leader to join MaintainX as Director of Account Management for our Emerging segments. You will lead a team responsible for driving retention, expansion, and revenue growth across two of our most dynamic customer bases.

Your primary objective will be to ensure the success of your Account Managers by providing clear direction, coaching, and operational discipline. You’ll define strategy, establish performance standards.

What You’ll Do

• Lead the Emerging Account Management teams to achieve retention and expansion targets.

• Define and execute the go-to-market strategy for growing revenue within existing accounts.

• Manage team operations to ensure goals, deadlines, and deliverables are consistently met.

• Drive accountability through effective forecasting, pipeline management, and data integrity in Salesforce.

• Provide ongoing coaching through 1:1s, pipeline reviews, and deal strategy sessions.

• Hire, onboard, and develop high-performing team members; manage performance and career progression.

• Identify and implement process improvements that increase efficiency, predictability, and scale.

• Partner with cross-functional teams including Sales Leadership, Marketing, Enablement, and RevOps to improve the customer expansion motion.

• Deliver regular reporting on team performance, pipeline health, and key initiatives.

About You

• 5+ years of sales or account management leadership experience in B2B SaaS, including 3+ years leading expansion teams.

• Experience with MEDDPICC, The Challenger Sale and Value Selling frameworks

• Proven record of driving revenue growth and retention within SMB segments.

• Skilled in forecasting, pipeline management, and sales process optimization.

• Strong coach with experience developing top-performing teams in high-growth environments.

• Data-driven and analytical, with the ability to translate metrics into actionable insights.

• Effective collaborator who works cross-functionally to achieve business goals.

• Experience in CMMS, industrial SaaS, or a related B2B vertical is an asset.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrolment program.

• Take what you need PTO.

• A Work Culture where:

• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.