Digital Sales Representative - EMEA

The Opportunity

Lansweeper serves a large base of low- to mid-ASP customers through a blend of digital, automated, and human-led post-sale engagement. As a Digital Sales Representative, you will own the lifecycle of roughly 2500 accounts with one clear mission: drive retention, expansion, and customer value at scale.

This is not a traditional high-touch account management role. An offshore team supports day-to-day renewal communication and continuity, while your role is to help mature both the offshore team and the motion. You will manage the current reality, while helping build the future state: a data-driven, automation-first lifecycle model where self-serve is the default and human intervention happens only when it creates meaningful impact.

You will operate at the intersection of customer lifecycle management, digital sales, and scalable process design - stepping in personally for at-risk accounts, complex escalations, and high-potential opportunities, while continuously improving the systems, playbooks, and automation that support the broader portfolio.

What You'll Do

Lifecycle Management at Scale

• Own the post-sale lifecycle across a high-volume portfolio of low- to mid-ASP accounts.

• Drive retention, engagement, renewal, and expansion through a segmented, data-driven approach.

• Ensure customers receive the right guidance and outreach at the right moment, without unnecessary manual effort.

Retention, Expansion & Customer Risk

• Identify at-risk accounts using usage signals, engagement trends, and lifecycle data.

• Support renewal and expansion opportunities with timely, targeted interventions.

• Step in personally when escalation, commercial judgment, or customer confidence requires a human touch.

Offshore Team Enablement

• Provide structure, guidance, and enablement to the offshore team supporting the account base.

• Help define playbooks, standards, and workflows that improve consistency and effectiveness.

• Act as a key point of escalation and support as the team continues to mature.

Scalable Process & Automation Design

• Identify friction, recurring issues, and manual bottlenecks across the customer lifecycle.

• Partner with Product, Operations, Marketing, and Engineering to improve automation and self-serve capabilities.

• Translate frontline insights into scalable process improvements and future-state requirements.