DevOps Engineer

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe:

• We’re humans not robots

• Customers always come first

• We work better together

• Simplicity is our strength

• Our reputation is priceless

• Hard work pays off

AlertMedia is looking for a DevOps Engineer to join our collaborative Engineering team and help us continue to evolve how we build and operate our modern SaaS platform. Our infrastructure is modern and well-established: containerized applications, Infrastructure as Code, strong observability, and SRE/DevOps best practices are part of how we work today. This role will also emphasize how we continue that evolution by finding practical ways to improve reliability, security, efficiency, and developer experience. This includes the thoughtful adoption of emerging AI-driven tech, agentic solutions, and automated tooling.

As part of a small, experienced team, you’ll partner closely with other DevOps, SDET, and Software Engineers to operate and improve a platform that our customers rely on to keep them safe during critical local, national, and global events.

Who you are: 

You are a DevOps Engineer with solid experience building and operating services in AWS. You’re comfortable writing Infrastructure as Code, building CI/CD pipelines, and generally managing complex production systems at scale.

You’re also curious and forward-looking. You pay attention to how AI-assisted tooling and automation are changing software development and operations, and you’re interested in applying those capabilities where they make sense: improving workflows, reducing troubleshooting and operational effort, and helping teams deliver software more efficiently and safely. You enjoy working in a fast-paced, collaborative environment and partnering with Engineers across the organization to solve real problems.

What you get to do every day: 

• Develop deep familiarity with the AlertMedia platform and the AWS services that support it

• Design, operate, and improve infrastructure using services such as ECS, EC2, RDS/Aurora, SQS, SNS, Lambda, CloudFormation, Docker, and Linux

• Manage Infrastructure as Code using Terraform and Terragrunt

• Help maintain a secure, reliable, and scalable platform that cannot fail during high-impact events

• Continuously evaluate and improve system security, with a strong emphasis on data protection

• Identify opportunities to use automation and emerging AI-assisted tools to:

• Improve monitoring, alerting, and operational visibility

• Reduce repetitive or manual operational work

• Support faster investigation and resolution of issues

• Help evaluate, implement, document, and maintain tools that support Engineering and Operations

• Work in an Agile environment using tools like Git, JIRA, Jenkins, and Slack

• Contribute ideas that help AlertMedia continue to improve its platform and operational practices

• Collaborate closely with Engineering and Security teams to reinforce best practices

• Contribute positively to AlertMedia’s culture, values, and long-term technical direction

What you bring to the role: 

• B.A. or B.S. degree desired 

• 3+ years of experience managing cloud infrastructure (Amazon Web Services) in an Engineering / Software Development setting

• Experience with network, infrastructure, container orchestration, and application security best practices

• Strong expertise with Linux, Docker, containerization, and networking fundamentals

• Experience managing large scale deployments

• Well versed in managing multiple AWS accounts and environments

• Experience implementing “shift left” principles and quality automation in CI/CD environments

• Knowledge of authentications technologies (SAML, OAuth) 

• Proficiency in at least one coding language (Python is a plus)

• Usage and comfort utilizing AI coding assistants and modern software development practices

• Strong organizational skills and ability to manage working on multiple projects in parallel

• The ability and desire to work in a fast-paced challenging environment

• Excellent English communication skills both verbal and written

• Position is open for remote work location in Mexico

• This role is not open to sponsorship. AlertMedia does not sponsor candidates

Interview Process: We have 4 steps in our interview process. Hiring Manager interview, technical interview, leadership interview with a final onsite interview in Mexico City.

Why you’ll love working at AlertMedia:

• Competitive Base Salary

• Annual Company Bonus

• 100% Employer-Paid Medical, Dental, and Vision Coverage

• Parental Leave Program

• Christmas Bonus (Aguinaldo)

• Generous Vacation and Holiday Policy

• Monthly Work-from-Home Stipend

• All Necessary Equipment Provided: Laptop, monitor and accessories

• Recognition & Rewards: We celebrate wins big and small

• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)

• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey

• Award Winning Culture: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/