Desktop Support

AlphaTechnologiesIncUSA1

Wrocław, Lower Silesian Voivodeship, Poland permanent

Posted: July 21, 2015

Required Skills

Job Description

Major Investment Bank

Please send me your resume at vince@ alphait. us in case you are interested.

In case you are interested please send me the following information:-

Daily bill Rate/ Monthly salary Expectations.

Current Location

Contact Number

Email Address

Availability for telephonic interview in the next 2 weeks.

Any restrictions concerning Availability.

Notice Period

Updated Resume

A Level 2 Desktop Support Analyst is responsible for supporting

users in multiple locations. This critical role is to provide

technical expertise, remote and localized technical fault

resolution to users. To proactively identify and resolve issues

through the use of a ticketing tool and assist users on the use of

advanced features of Office and other software.

Responsibilities and key tasks

• - Remote investigation, resolution and escalation of all

Incidents affecting the users' desktop

• - Ability to diagnose and resolve software issues

• - Liaise with third-level support groups when additional

support/advice/escalation is required

• - Support the management of Major Incidents

• - Work closely with Global Service Desks to continuously

improve/promote L1 resolution

• - Support all ITIL processes, in particular the Incident

and Problem processes

Bachelor’s degree or equivalent work experience.

• In-depth and excellent support knowledge of Microsoft

Office, Internet Explorer, Lync and Windows 7.

• Excellent verbal and written communication skills.

• Fluent written / spoken English. One of the following

additional languages welcome: German, French, Italian.

Send me your resumes at vince@alphait. us

Pozdrawiam / With best regards,

Alpha Technologies Inc (USA)

Vince Taylor

Sr Technical Recruitment Specialist

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