Customer Support Specialist - French speaking (stage)

Motork. Driving the AI revolution in automotive.

Motork is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our Spark Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems. If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.

We are seeking an enthusiastic French-speaking individual to join our Milan team as a Customer Support Specialist Intern. Fluency or native proficiency in French is required for this role.

The role

This role will cover a wide range of analytical and support tasks as it liaises directly with our French-based automotive clients. You will be the first point of contact for our customers, ensuring they get the most value out of our products.

• Support and analyze customer data to provide actionable insights.
• Assist the team in creating reports and performance dashboards.
• Provide analysis support for our specific product, PredictSpark.
• Provide day-to-day support to our clients by solving tickets in French.
• Communicate daily with our French-based client, ensuring their needs are met with precision and care.

Requirements:
Our ideal candidate is someone who is digitally savvy and tech-oriented, with a keen interest in how AI can solve real-world problems. You do not need to be a developer, but you should be comfortable working with data and learning new software.

As well as:

• Full professional proficiency in both French (essential for daily client interaction) and English.
• Analysis Skills: Strong experience with Microsoft Excel or other reporting/analysis tools.
• Mindset: A problem-solver who is curious about AI and eager to learn our product ecosystem.

Work pattern and location

• Duration: 6-month internship.
• Schedule: Monday to Friday, standard working hours.
• Hybrid working pattern.
• Location: Based in our Milan office.

Benefits:
• Paid internship
• Meal vouchers
• International dynamic environment
• Food canteen onsite
• Opportunity to develop and move within the company

What you can expect from the recruitment process:

• HR interview - AI fluency assessment
• Hiring Manager interview
• Peer interview/skills assessment
• C-level interview

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Motork are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.