Customer Support – Delivery (AS400)

Inetum2

Lisbon, Lisbon, Portugal Hybrid permanent

Posted: March 10, 2026

Required Skills

Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

We are looking for a Customer Support – Delivery professional to join our team, providing direct support to clients and ensuring high‑quality follow‑up and incident resolution. If you have an analytical mindset, a strong customer focus, and the willingness to learn about technologies and financial markets, this opportunity is for you!

🎯 Main Responsibilities

• Act as the first point of contact for clients, providing front‑line support.
• Log questions, incidents, issues, and requests with complete and accurate information.
• Research and respond to calls, emails, and tickets in a professional and timely manner, in line with internal procedures.
• Perform first‑level technical troubleshooting, including basic diagnostics on applications running on AS400 environments, and resolve issues whenever possible.
• Execute reporting, data extraction, and application configuration requests, including tasks involving AS400‑based systems when applicable.
• Escalate incidents to higher support levels based on established procedures.
• Keep customers regularly informed about the status and progress of their requests.
• Support internal project and development teams during new product release rollouts.
• Contribute to the continuous improvement of monitoring, measurement, and alerting practices and tools.

• Fluency in French and English (near‑native level).
• Strong analytical and problem‑solving skills.
• Willingness and ability to learn technologies and products, including topics related to the stock market.

Valued Skills

• Relevant academic background (minimum 3 years).
• Previous experience in similar roles.
• Knowledge of SQL (nice to have).
• Familiarity with ITIL best practices.
• Knowledge of AS400.
• Understanding of the banking sector and financial markets (nice to have)

• Availability to work in rotating shifts (starting at 6:00 AM and ending at 7:00 PM).
• Occasional Saturday availability, on a rotating schedule, for technical operations with customers.

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