Customer Support Agent - German Speaking

Sofiastars

Sofia City, Bulgaria (Sofia, Bulgaria) Remote permanent

Posted: December 10, 2025

Required Skills

Job Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we're looking for a German & English speaking Customer Support Agent to join our team and make his own contribution to our products.

📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role.

✅ Responsibilities:

✔️ Providing support in German by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

✔️ Proficiency in German and English, both written and spoken;

✔️ Proactive person with good support/sales skills;

✔️ Strong communication and negotiation skills;

✔️ Attention to detail;

✔️ Previous experience as a support agent will be considered an advantage.

✅ Why Sofia Stars?

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups)

💸 Competitive salary and attractive bonus scheme

🌍 Working in a dynamic International company

🎁 Birthday celebration present

🚀 Ability for career and professional growth within the company

🏋️ Sportscard (Multisport) - partly covered & team-building events and activities

🌞 Sunny, spacious office

💒 Wedding gift

👶 Gift for newborns

🌴 Time for proper rest and 20 working days of Annual Vacation, maternity leave support

🥐🍎 Food vouchers, breakfast, fruits, and snacks available in the office

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