Customer Support Adviser - Telecoms

Focus Group

Wilmslow, Wilmslow, United Kingdom Hybrid permanent

Posted: April 22, 2026

Required Skills

Job Description

Customer Support – Telecoms

Zest4 (a Focus Group Company)

Wilmslow, Cheshire

Hybrid after probation

£26,100 + company bonus

Start your telecoms career somewhere that will actually invest in you.

If you're organised, curious about technology and ready to build a career in one of the fastest-growing areas of the industry — this could be the perfect next step.

Zest4, part of the $1bn-valued Focus Group family, is looking for a Customer Support Adviser to join our Cloud & Connectivity team at our Wilmslow office. You don't need a deep technical background — just the right attitude and a willingness to learn. We'll handle the rest with a full structured training programme.

What you'll be doing

• Processing orders across our Cloud & Connectivity product range, including VoIP telephony and fixed line broadband
• Keeping customers updated on order progress and appointments
• Accurately inputting data into network and billing systems
• Providing customer service and basic technical support via phone, email and support tickets
• Getting involved in wider business projects as your confidence grows

What we're looking for

• At least 6–12 months' experience in an office-based customer-facing role
• Strong attention to detail — you take pride in getting things right
• A confident, friendly communicator on the phone and over email
• Genuine curiosity about technology and how things work

What you'll get

• £26,100 salary plus company bonus
• Hybrid working — 2 days WFH per week after probation
• A structured training programme and personal development plan
• Real career progression within a fast-growing, Hg Capital-backed business
• A supportive, close-knit team that wants to see you succeed

About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company. Following our $1bn valuation in 2024, we're scaling rapidly and investing in the people and technology that power our 30,000 SME customers.

📍 Wilmslow, Cheshire | 🕐 Full-time | 💻 Hybrid after probation

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