Customer Success Specialist

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Specialist

Role summary

We’re looking for a highly sales-driven Customer Success Specialist to grow SMB and professional customers using Payoneer’s solutions. This is a commercial, revenue-focused role centered on upsells, cross-sells, product adoption, and customer growth strategies, working closely with Product, Marketing, and Operations.

Ideal candidates bring strong sales and account management experience, a commercial mindset, excellent communication, analytical thinking, and solid project management skills.

Israel
Hybrid
Full-time

What you’ll do

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

• This is a highly commercial role combining 1:1 work with key clients and scalable, outbound portfolio management.

• Manage and grow a large portfolio of existing customers, building strong partnerships and identifying new revenue opportunities

• Drive retention, upsells, and cross-sells through proactive, sales-led engagement

• Perform outbound outreach (including cold calls) to activate customers and create commercial opportunities

• Own the full sales cycle — from outreach and pipeline creation to demos, proposals, negotiations, and closing

• Execute data-driven, multi-channel campaigns based on lifecycle triggers to scale growth across the portfolio

• Collaborate cross-functionally to deliver customer growth plans and improve the end-to-end customer experience

• Provide product feedback and market insights to influence roadmap and go-to-market strategy

• Maintain accurate CRM data, track pipeline performance, and report on revenue impact

• Represent the company through webinars, events, and industry activities to expand reach and opportunities

Who you are

• Bachelor's degree, preferably in business or industrial engineering

• Fluent in English + Russian/Ukrainian

• 2+ years of account management, sales, business development or other relevant experience

• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts

• Strong written and verbal communication skills

• Ability to present a business case to key stakeholders

• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills

• Record of accomplishment in meeting and exceeding business targets

• Ability to make decisions in a changing environment, anticipate future needs and drive results

• High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

• Experience in high-volume outbound and cold sales environments, comfortable managing large outreach volumes

• Additional languages beyond English and Russian are a strong advantage.

• Experience with CRM platforms like Sales Force and expertise in sales reporting.

• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

• Proven track record in working with international clients across diverse industries.

• Experience selling B2B solutions in a highly consultative manner.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.