Customer Success Representative (French & English)

At ExWo (the team behind betty.com), we’re building a global online casino brand rooted in fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.
Our mission is simple: treat players right, cut the nonsense, and build a product that earns trust every step of the way.

We’re looking for a Customer Success Representative (French & English) to help us deliver exceptional support and build lasting relationships with our players. You’ll be the voice of the brand, supporting customers in both French- and English-speaking markets, guiding them through our platform, resolving issues with empathy and efficiency, and turning every interaction into a positive experience.

If you’re passionate about helping people, thrive in a fast-paced environment, and want to be part of a team that values clarity, trust, and constant improvement – we’d love to hear from you.

Key Responsibilities

Providing prompt, professional, and empathetic customer support in French and English via chat, email, and other channels

Guiding players through the features and functionalities of our platform and educating them when needed

Resolving customer issues efficiently while maintaining a high standard of service and communication

Actively gathering and sharing customer feedback, working closely with product and development teams to improve the user experience

Monitoring customer satisfaction and contributing ideas to improve engagement and loyalty

Working in shifts, including late and night shifts

Requirements

Prior experience in customer service, support, or another client-facing role

Fluency in French and English (written and spoken)

Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally

Quick learner, comfortable working with complex systems and explaining them clearly to users

Customer-centric mindset with a genuine passion for helping people

Ability to work under pressure and manage multiple tasks effectively

What We Offer

A chance to become a key person in a fast-growing scale-up environment

Real opportunities to develop your skills and grow professionally

A fun, collaborative, and international team culture

The opportunity to work on a product that values fair play, transparency, and trust

Love helping people and solving problems?
Let’s turn that into your next great career move.
Apply now and let’s build something amazing – together.