Customer Success Manager - Mid/Senior (B2B SaaS)
Confidential
Posted: March 3, 2026
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Quick Summary
We're looking for a Customer Success Manager to join our team and help drive growth for our B2B SaaS platform. In this role, you'll be working with a high-performing team to set up and manage customer success programs, develop sales strategies, and provide exceptional customer support.
Required Skills
Job Description
Location: LATAM, remotely.
Salary base (annual): up to $48.000 on B2B + commission
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.
Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇
Join us on our growth journey! Our Customer Success team is expanding 🚀
As a Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of four. Imagine yourself as the trusted partner for our North American B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts—you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.
If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win—big or small. Join us, and together, let’s create success stories that leave a lasting impact.
As the Customer Success Manager, you will:
• Build relationships with our top clients.
• Influence retention, expansion and churn rate for your clients.
• Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).
• Identify client needs and deploy solutions.
• Conduct video training and showcase new features.
• Drive adoption of our product and encourage best practices.
• Identify opportunities for growth.
• Oversee a large book of business.
• Create automation and flows within our success software that supports your efforts.
• Report on activities and results.
• Collect strategic feedback and share it internally.
• Create impactful emails and outreach campaigns for your book of business.