Customer Success Manager (Berlin/Leipzig)

Description:
Legartis is a leading Legal AI company transforming how organizations review and analyze contracts. Our AI Suite empowers legal, procurement, and business teams to accelerate contract review, ensure compliance, and increase transparency — all while reducing manual effort. We're on a mission to make contract intelligence accessible, explainable, and actionable for every enterprise.

Ready to make your mark in an extraordinary Legal AI company?

This is your chance to take real ownership in a fast-growing scale-up and help shape how leading enterprises in the DACH region adopt and scale AI for contract review, risk management, and legal operations — driving measurable business impact from day one.

As a Customer Success Manager, you'll own the post-sales journey for a portfolio of enterprise customers — from onboarding and adoption to renewal and expansion — working closely with legal, procurement, and business stakeholders to ensure they unlock the full value of Legartis.

Your mission:
• Own the end-to-end customer relationship for a portfolio of enterprise accounts across the DACH region, acting as a trusted advisor to Legal Ops, General Counsel, Procurement, and Compliance leaders.

• Drive successful onboarding and time-to-value, ensuring customers go live efficiently and confidently with the Legartis AI Suite.

• Develop and execute tailored success plans, aligning Legartis capabilities to each customer's strategic goals.

• Monitor adoption and health signals proactively, identifying risks early and turning them into opportunities for deeper engagement.

• Own renewals and expansion: identify upsell and cross-sell opportunities, build internal champions, and collaborate with Account Executives on growth plans.

• Conduct regular business reviews (QBRs) with senior stakeholders, demonstrating ROI and positioning next steps for expanded value.

• Act as the voice of the customer internally — feeding insights to Product, Marketing, and Leadership to continuously improve the platform and customer experience.

• Partner cross-functionally with Sales, Product, and Legal Engineering to ensure seamless handovers and consistent customer experiences.

• Travel: Regular travel within the DACH region for key customer meetings and events.

Your profile:
• Fluent in German and English (spoken and written).

• French is a plus

• 3+ years of experience in Customer Success, Account Management, or a similar post-sales role in B2B SaaS, ideally with enterprise customers.

• Proven track record of managing complex, multi-stakeholder accounts and driving renewals, adoption, and expansion.

• Strong ability to translate technical product capabilities into tangible business value for non-technical audiences.

• Confident in engaging with senior stakeholders (GC, Legal Ops, CFO, Head of Procurement), with excellent presentation and communication skills.

• Structured and proactive approach to account management, health monitoring, and forecasting.

• Curious, driven team player, comfortable operating in a scale-up environment where ownership and collaboration go hand in hand.

• Experience in LegalTech, Legal Ops, or working with legal or compliance teams is a plus.

90 Day Success Plan
• First 30 days: Deep dive into product, existing customer base, and internal processes; shadow onboardings and QBRs; build relationships with key accounts and internal stakeholders.

• Days 31–60: Take ownership of your first accounts; lead onboardings and check-ins independently; identify early expansion opportunities and at-risk accounts.

• Days 61–90: Deliver first QBRs; close first renewals and expansion opportunities; establish a structured rhythm for your portfolio and contribute feedback to improve CS playbooks.

Why us?:
• Join one of Europe's most innovative Legal AI companies, working at the intersection of law and technology.

• Be part of a growth-driven, collaborative team with a strong customer and product focus.

• Shape how AI transforms legal work — from pilot to full enterprise deployment.

• Attractive compensation package and the possibility to participate in Legartis Employee Stock Option Plan (ESOP).

• Flexible work arrangement: Hybrid in our office in Leipzig or remote in Berlin.

• Team & Culture: Young, talented, motivated, and humorous team with flat hierarchies that celebrate top performance.

• Location benefits: Centrally located, modern office in Zurich and Leipzig, as well as regular team activities such as hikes, Apéros, and restaurant visits.

Process:
Mutual respect and transparency are two core values of Legartis that should permeate the entire recruitment process.

• Step 1: We will learn about each other's expectations in a 30-minute video call. You will talk to the People Manager to get a sense of the company and the role.

• Step 2: You will learn about the specific requirements for this position during a 30-minute video call with our Head of Customer Success to get to know each other and better understand the role.

• Step 3: You will demonstrate your skills by addressing the challenges you would face in your daily work with us through a presentation or role-play, demonstrating them to the CS and Sales team.

• Step 4: You will have the opportunity to get to know your future team members and ask relevant questions.

• Step 5: We will make a decision, and if it's a mutual fit, we'll welcome you on board.