Customer Success Manager - Benelux

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: April 28, 2026

Required Skills

Job Description

About Road

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally including France. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

To continue driving our mission forward, we are looking for a Dutch-speaking Customer Success Manager to join our team.

About the Role

As a Customer Success Manager Benelux at Road, your mission is to ensure that customers and partners experience the full value of our platform. You will guide them through onboarding, maintain long-term relationships, and identify opportunities for growth. Acting as a trusted advisor, you’ll drive product adoption, support customer goals in EV management, and ensure high levels of satisfaction and retention. You'll collaborate across departments, advocating for customers and helping us deliver on our mission of effortless EV charging.

Key Responsibilities

• Customer Onboarding & Training: Guide customers through onboarding and platform setup, delivering tailored sessions for new features.

• Client Relationship Management: Build long-term relationships with key stakeholders, conducting regular check-ins and Quarterly Business Reviews (QBRs).

• Retention & Churn Prevention: Identify at-risk customers and implement strategies to minimize churn, ensuring customers derive full value from the platform.

• Upselling & Cross-Selling: Spot opportunities to upsell features or services and collaborate with the sales team to drive account growth.

• Customer Advocacy & Feedback: Act as the voice of the customer within the company, sharing insights with product teams to influence feature development.

• Product Adoption & Usage Monitoring: Track platform usage, develop strategies to increase adoption, and support customers with technical and product-related issues.

• Issue Resolution: Coordinate with technical and support teams to resolve customer problems, ensuring smooth communication between all parties.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.