Customer Success Manager/Account Manager

About Huzzle

At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

Who This Is For:

You're looking to:

• Work with top-tier clients and secure long-term, stable opportunities.
• Advance your career with exclusive roles and ongoing professional development and support.
• Be valued and respected for your skills and contributions in a supportive work environment.
• Earn a competitive salary with performance-based bonuses or commissions.
• Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel.

And if you're:

• Tired of job-hopping and want a stable, long-term position.
• Frustrated by a lack of support or training.
• Looking for meaningful work where contributions are recognised.
• Eager to work full-time for a reputable company that values your expertise.

Your Role as a Customer Success Manager:

• Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
• Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
• Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
• Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
• Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
• Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
• Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

Requirements:
• Experience: 1+ years in Customer Success, Account Management, or Client Support roles.
• Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
• Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
• Fluent in English: Strong verbal and written communication skills.
• Remote-Ready: A reliable laptop and stable internet connection are required.

Benefits:
💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR

🌎 Work from Anywhere: Enjoy the flexibility of remote work.

🚀 Exclusive Access: Connect with top-tier employers globally.

🤝 Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.