Customer Success Associate

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

The Customer Success Associate (CSA) plays a critical role in ensuring sustainable and profitable growth by increasing customer retention and reducing churn. They develop a deep understanding of customer goals and ensure customers are fully leveraging all subscribed solutions across our platform.

This role involves partnering with customers to define and document their desired business outcomes, while coordinating cross-functionally to advocate for their success. The CSA will become an expert in Celigo’s integrator.io iPaaS, guiding customers toward optimal platform use and adoption. This role requires you to work US hours, Monday - Friday.

What would you do if hired:

• An integral part of a group of CSAs that work together to proactively and reactively establish trusted relationships with customers to drive maximum value of our products and services through scheduled and ad-hoc touchpoints and other value-generating activities.

• Uses data to understand customer cohort characteristics, trends, and risk factors - and work with others to design and implement programs to improve the health, adoption, and experience of these customers.

• Facilitates sustainable, profitable growth through increased customer retention and decreased customer churn.

• Understands customer needs and objectives; ensure the customer is utilizing and benefiting from the full extent of our solutions, across all products to which they subscribe.

• Works with customers to understand and document their desired business outcomes and coordinate cross-functionally to advocate for the customer’s achievement of these outcomes.

• Learns Celigo’s integrator.io iPaaS and guides customers towards optimal use and adoption of the platform.

• Onboards customers quickly and effectively to ensure a smooth transition from sales.

• Shepherds the customer through their journey to ensure they successfully achieve full adoption of the software.

• Owns and addresses "at-risk" situations for customers.

• Identifies upsell and cross-sell opportunities and communicate those internally.

• Provides feedback to other departments and management to improve the customer experience.

Who are we looking for?

Skills & Abilities

• Ability to build and maintain trusted, long-term relationships with customers across technical and business stakeholders

• Strong customer advocacy mindset with a focus on driving measurable business outcomes

• Ability to analyze customer usage data, health scores, and trends to identify risks and opportunities

• Strong verbal and written communication skills, with the ability to explain technical concepts in a clear, customer-friendly way

• Confidence leading customer meetings, onboarding sessions, and value-focused touchpoints

Education & Experience

• At least 3+ years of combined industry experience in at least one of the following areas: Customer Success, Account Management, enterprise software implementation, business analysis, or business process consulting

• Experience with CRM (Salesforce, Dynamics, etc.), ERP (NetSuite, Intacct, etc), eCommerce (Magento, Shopify, etc), and/or application integration is preferred.

• Experience in a startup environment is highly desired

• Experience leading and owning client meetings.

Why Celigo

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.

• Remote-first culture

• Competitive compensation

• High-growth, collaborative, and inclusive work environment

• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends

• Generous benefits package, including parental leave

• Monthly tech stipend

• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.

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