Customer Service Specialist (French/ Spanish Speaking)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

MSX is looking for a proactive and enthusiastic Customer Experience Specialist (French/Spanish Speaking) to join our team in Rome.

As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:

• Answering customers inquires via ticket system or phone calls;
• Ensuring customer satisfaction and manage follow-ups;
• Applying the procedures in compliance with the company's standards and policies.

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

The ideal candidate has:

• Computer literacy, especially MS Office;
• Fluent level of English, French and Spanish;
• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;
• Experience of planning complex schedules of activities.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people to grow in an international environment and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working pattern:

• Internship (tirocinio), 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid (3 days in the office, 2 days home office)

 

About MSX:

With over 6500 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimisation and Sales Compliance
• Learning Solutions
• Distribution and Sales Performance

 

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.