Customer Service Manager, Seller Assist

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

 

About the role:

Seller Assist is an innovative, personalised service designed to connect homeowners with the best real estate agents across the country. Our goal is to streamline the process of finding and comparing agents, ensuring a superior real estate experience for our clients. We offer homeowners a free concierge service that selects three top-performing agents based on past results, current listings, response times and customer reviews. Homeowners can then meet these agents, receive appraisals and select the right-fit agent to sell their property, saving time and simplifying the process.With a major growth initiative launching in February, including a national broker competition expected to increase demand significantly, Seller Assist is scaling fast — and we’re hiring.

This is a high-impact, fast-paced role where you’ll manage the end-to-end customer journey — from broker referral through to agent selection — while leveraging AI tools and automation to work smarter, not harder.

Hybrid Setup - 3 days WFH / 2 days on-site.

• Act as the main point of contact for both homeowners and real estate agents throughout the selling process.
• Support homeowners in finding the most suitable agent to sell their property.
• Liaise with selected real estate agents to ensure a smooth and timely connection with homeowners.
• Review agent research and recommendations provided by Seller Assist Coordinators for your allocated clients.
• Manage your client pipeline in the Salesforce CRM from initial lead through to settlement.

• Exceptional customer service skills, with a professional phone and email manner.
• Strong attention to detail and ability to manage multiple files concurrently.
• Empathetic, personable, and confident communicator—able to build trust with diverse clients.
• Sound knowledge of the property selling process and how real estate agents operate.
• Ability to work collaboratively with internal teams and maintain high service standards under pressure.

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

A few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture
• Holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work
• Generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years of service
• Wellness initiatives with a strong focus on psychological safety
• Social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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