Customer Service & Logistics Specialist

Who we are:

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

What do we offer

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An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

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Career growth opportunities, including possibilities abroad

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Flexible and hybrid working arrangements

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Meal vouchers

Role overview

As a Customer Service & Logistics Specialist, you will ensure seamless order management, customer support, and logistics coordination. You will report directly to the Customer Care Coordinator and work closely with internal stakeholders to guarantee timely and accurate deliveries.

Key responsibilities:
• Process and manage orders (regular, returns, samples, and stock orders).

• Handle sales administration and data processing.

• Provide information and support to the sales and marketing teams.

• Organize outbound transport and ensure correct shipment execution.

• Maintain customer, product, and pricing databases.

• Communicate with order pickers regarding order progress.

• Inform customers about the status of their orders.

• Manage transport data and SAP records.

• Support Account Managers with operational needs.

• Maintain operational files and prepare export documents.

• Represent company policies and business objectives in daily activities.

Meetings & Reporting:
• Reports directly to the Customer Care Coordinator.

• Collaborates with relevant teams as needed to ensure timely deliveries.

Required skills & Qualifications:
• Strong computer skills (SAP).

• Dutch and English are mandatory, French and Spanish (and German) are nice to have.

• Excellent customer interaction skills.

• Proactive and commercially minded.

• Autonomous, able to multitask and switch quickly.

• Experience in similar roles.

• HBO degree (or equivalent), preferably in Commercial Economics or International Business.

IRCA fosters a dynamic environment that values diverse perspectives and international experience. We promote professional development and global career opportunities, offering the possibility to work on international projects and collaborate across cultures. If you are seeking stimulating challenges and want to contribute ideas in a fast-growing company, IRCA is the right place for you.

We welcome applications from candidates of all genders, backgrounds, identities, nationalities, ethnic origins, sexual orientations, marital statuses, disabilities, parental responsibilities, ages, religions, and beliefs. We are committed to equal opportunities and to maintaining an inclusive hiring process. IRCA Group is dedicated to creating a work environment where everyone can be their authentic selves, reach their full potential, and feel a strong sense of belonging.

Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità, inclusione e non discriminazione ai sensi del D.lgs. 198/2006.