Customer Experience Specialist

Who are we?

We’re a global Learning & Development organisation with a clear purpose: starting with self awareness, we're helping people truly understand themselves and others and inspiring them to make a positive difference in everything they do. We’re proud to be a place where everybody belongs, and where you can be unapologetically you.

Customer Experience Specialist — Fixed Term Contract (9–12 months) | Hybrid

Do you love turning everyday customer moments into standout experiences? As our Customer Experience Specialist, you’ll sit on the front line of our customer relationships—bringing warmth, ownership and calm confidence to every interaction. Working within a focused service pod, you’ll deliver brilliant day‑to‑day support that wraps around each customer’s needs and reflects our proactive, insight‑led approach.

The impact you’ll make

You’ll help customers feel valued, supported and inspired across every touchpoint—from onboarding through to ongoing business—while championing great service internally too.

What you’ll be doing

• Deliver a proactive, responsive, human‑centred service, owning queries end‑to‑end and following through with excellence.
• Support key customer journeys like onboarding, ensuring a smooth, engaging start that sets customers up for long‑term success.
• Coordinate learning event logistics, order processing, reporting and day‑to‑day customer support.
• Keep customer and order data accurate in platforms such as D365/CRM, and monitor shared mailboxes, resolving or escalating issues appropriately.
• Spot opportunities to add value (including cross‑sell/up‑sell) and partner with Sales/Customer Success to deliver measurable outcomes.
• Contribute ideas to improve processes and elevate the customer experience across the pod and wider team.

What you’ll bring

• Extensive experience in a customer service / coordination role, ideally in a fast‑paced or global environment 
• Fluency in French and English (written & spoken)
• Brilliant organisation, attention to detail, and confidence juggling multiple systems and priorities.
• A customer‑first, proactive mindset—calm under pressure and always looking for better ways of working 
• Ability to manage multiple systems including a CRM as you'll be using this every day and is a large part of the job

Working pattern & contract

• Fixed Term Contract: 9–12 months.
• Hybrid: expected to be in the office 2 days per week (ideally every day whilst onboarding)
• We promote flexible working—work and life exist in harmony here, so you can do your best work in a way that supports you.

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/