Customer Care Representative | Scaling Phase

Confidential

Berlin, Berlin, Allemagne permanent

Posted: January 30, 2026

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Quick Summary

Arbeiten als Customer Care Representative in Berlin, Deutschland, für eine SaaS-Unternehmen.

Required Skills

Customer Service Communication Problem Solving Automation Wissensbasis Deutsch (German) English Deutsche Markte Skalierung

Job Description

In a nutshell:

Als Customer Care Representative bist du bei uns genau richtig, wenn du Lust hast den weiteren Ausbau unseres Care Teams mitzugestalten. Arbeite mit uns in Berlin im Office oder flexibel hybrid, Vollzeit. Starte ab sofort oder in den nächsten 4 Monaten.

Deine Aussichten:

• Vergütung von 40.000-45.000€ plus attraktive Anteilsoptionen am Unternehmen

• Matera Benefits: vergünstigte Mitgliedschaft für den Urban Sports Club, Lunch-Gutscheine, monatlicher ÖPNV-Zuschuss

• Eigenverantwortliches Arbeiten mit Gestaltungsfreiraum

• Steile Lernkurve in einem aufstrebenden SaaS Start-up

• Ambitioniertes Team, bei dem der Spaß auch nicht zu kurz kommt:)

Deine Rolle bei Matera:

• Beratung und Unterstützung der Kund*innen zu verschiedensten Fragestellungen sowie Beauftragung und Koordination von Dienstleistern, sowohl telefonisch als auch per Mail

• Verteilung der eingehenden Anfragen auf die zuständigen Teams

• Smarte Automatisierung der bestehenden Abläufe

• Aufbau einer Wissensbasis für wiederkehrende Fragen

Du bist neugierig geworden und möchtest einen genaueren Einblick bekommen? Dann lerne hier unsere Teamleiterin Sophie kennen:

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