Customer Advocacy Manager

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Customer Advocacy Manager will be responsible for growing and improving the customer advocacy arm of Agiloft by identifying success stories within our customer base and finding ways to share those stories to the broader market.

Job Responsibilities:
• Increase the number of customers talking about Agiloft in the market
• Identify and recruit additional customers that are willing to share their contracting story with Agiloft
• Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation
• Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc.
• Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors.
• Serve as marketing liaison for customers.
• Create a relationship with customers and get to know their stories
• Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts.
• Own annual customer awards program and make improvements to the existing process.
• Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects.
• Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft.

Required Qualifications:
• Proven track record (3+ years) of owning a customer voice program and up-leveling it
• 7+ years in software marketing
• Extensive experience creating customer-focused content
• Excel in customer-facing roles and holding customer relationships
• Ability to project manage across various teams in an organization
• Strong ability to analyze technology and process and improve upon a foundation
• Excelling planning skills followed with the ability to communicate that plan
• Proficient in managing, tracking and forecasting a budget

Preferred Qualifications:
• Bachelor of Science or Bachelor of Arts degree or equivalent experience
• Knowledge of the contract management, legal tech, procurement, or sales operations

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.