CRM Specialist

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!  

Tickmill is looking to hire a CRM Specialist to join our rapidly expanding team.  

Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude.

About Tickmill.   

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth.

What the job looks like?

As a CRM Specialist, you will be a core contributor to the growth and evolution of the CRM team. Working closely with the CRM Manager, you will support the execution and operational delivery of CRM initiatives across ad hoc campaigns and automated journeys. This role is essential in supporting marketing activities in a high-growth environment and in establishing CRM as a core function within the company.

Key Responsibilities

Set up, execute, and optimize CRM campaigns across multiple channels for 3 entities and 14+ languages/regions.

Own day-to-day CRM execution, ensuring timely delivery, accuracy, and compliance across all markets.

Contribute to improving CRM processes, workflows, and campaign execution standards.

Act as a regional CRM expert, in close collaboration with the CRM Manager, maintaining strong knowledge of communication rules, regulatory constraints, and best practices per entity and region.

Monitor and analyze CRM performance using key KPIs (engagement, conversion, retention, reactivation) and continuously implement improvements.

Work closely with the CRM Manager, Marketing, Content, Commercial, and Country teams to align CRM activity with business objectives.

Support the CRM Manager in delivering broader CRM initiatives, lifecycle programs, and ongoing optimization projects.

Requirements

Hands-on experience with CRM and marketing automation platforms such as HubSpot, Optimove, Customer.io, or similar.

Solid understanding of typical online customer lifecycles, including onboarding, conversion, retention, and reactivation.

Strong analytical mindset with the ability to interpret data and translate insights into actionable optimizations.

Strong attention to detail with the ability to manage multiple campaigns and priorities simultaneously.

Comfortable working in a fast-paced, multicultural environment.

Familiarity with the trading/investment industry. Either personally or from work experience.

By joining us, you can expect:

A Unique Opportunity for a career in a global, fast-growing company.

Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).

Opportunities to learn and grow through our “Employee Training & Development program”.

Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.

Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.

Participation in our welfare investment and savings plan through our Provident Fund Scheme.

Birthday and Loyalty benefits.

Collaboration with SportBenefit.

Make your next Career step and apply NOW!

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis