CRM Operations Manager

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a CRM Operations Manager (HubSpot) to strengthen our enrolment and marketing operations by driving efficiency, data quality, and automation within HubSpot. This role is focused on ensuring the CRM runs smoothly every day while improving documentation, scalability, and user enablement. You will play a key part in shaping a best-in-class CRM function that supports revenue growth, reporting, and decision-making across the organisation.

Key Responsibilities

CRM Operations & Maintenance

• Manage day-to-day HubSpot operations to ensure system reliability and data accuracy.
• Respond to CRM-related requests, troubleshooting, and support tickets from internal teams.
• Monitor system performance, proactively identifying and resolving issues.

Documentation & Knowledge Management

• Develop and maintain CRM playbooks, process maps, and internal training materials.
• Build a knowledge base to document key workflows, integrations, and best practices.
• Maintain documentation for new automations, reports, and integrations.

Optimisation & Continuous Improvement

• Audit existing workflows and automations to identify opportunities for simplification.
• Implement and test new HubSpot features in collaboration with other stakeholders.
• Partner with teams to standardise CRM processes across the organisation.

Reporting & Insights

• Create and maintain dashboards and reports for leadership and enrolment teams.
• Ensure consistency and accuracy across CRM reporting.
• Support data-driven decision-making by translating CRM insights into actions

Collaboration & Enablement

• Work closely with the CRM Manager to align on roadmap priorities and improvements.
• Support onboarding and training for new team members using HubSpot.
• Serve as an internal point of contact for CRM enablement and user support.

Requirements:
Essential:

• 3–5+ years of hands-on CRM experience, with a focus on HubSpot (Sales Hub / Marketing Hub).
• Strong understanding of CRM data architecture, workflows, properties, and automations.
• Demonstrated experience in documenting systems and creating process guides or SOPs.
• Proven ability to build and maintain reports and dashboards within HubSpot.
• Excellent problem-solving, prioritisation, and communication skills.
• Ability to communicate technical information clearly and confidently to non-technical stakeholders, both in writing and verbally.
• Ability to work autonomously and manage multiple projects in a fast-paced environment.

Desirable:

• Experience integrating HubSpot with tools such as Zapier, Google Sheets, Slack, or learning platforms.
• Familiarity with APIs, data imports, or light technical troubleshooting.
• Experience in sales operations, revenue operations, or CRM enablement functions.
• Exposure to SaaS or education environments.

Benefits:
• Collaborative, people-centred performance culture.
• Opportunities to grow in a fast-paced environment.
• Flexible, remote-first working approach.
• Work with modern systems and data-led tools.

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

• Application Submission: Complete the online form and answer brief application questions.
• Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage: You’ll be invited to record short responses to 3–4 role-specific questions.
• Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role).
• Final Shortlist & Verification: Reference and background checks are completed.
• Offer & Contracting: Successful candidates receive formal offers and contract documents.
• Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.