CRM Automation Lead - ING375

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here’s what that means for YOU:

You’ll excel at what you do because you’re in a role that aligns with your skills and passions

You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it

We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary: 

The CRM Automation Lead will oversee the configuration, automation, optimization, and overall performance of the company’s CRM system to drive business growth and enhance user experience. Collaborating with sales, support, product, IT, and development teams, this role ensures seamless integrations, provides advanced technical support, and leads system enhancements. The CRM Automation Lead will  be responsible for identifying and implementing workflow improvements, automation opportunities, and strategic solutions that maximize CRM efficiency and business impact. Strong technical expertise and a deep understanding of IT systems, integrations, and development principles are essential.

Main Activities & Responsibilities:

Configure and manage settings within the company’s CRM, including user access controls

Investigate CRM-related issues and provide effective solutions

Perform routine system audits to identify and resolve any issues

Oversee the company’s ticketing system, ensuring timely responses to staff inquiries

Collaborate with various departments to understand needs and clarify complex issues

Identify and communicate solutions for technical issues related to payment providers

Organize and manage the upcoming deployment schedule

Maintain, optimize, and ensure the reliability of the existing system database

Conduct thorough testing of work quality before deployment

Manage integrations between the CRM and other systems (e.g., marketing platforms customer support tools)

Analyze current CRM workflows and suggest improvements for efficiency

Automate routine tasks within the CRM where possible, reducing manual work

Any other duties relevant to the role

Required Skills & Experience:

2-4 years of experience in a CRM-related role or similar, such as:
CRM administration or support, IT support with CRM or ticketing system responsibilities

Fluent in English

Understanding of APIs and third-party software integrations is a must

Ability to test system updates and ensure successful deployments with minimal issues.

Familiarity with database management principles and tools (e.g., SQL, Excel)

Ability to configure CRM settings, user roles, and access controls

Understanding of GDPR or data privacy regulations, especially if handling customer data

Ability to explain technical concepts to non-technical users in a clear and concise manner

Strong written skills for documentation and reporting

Further Info:

Working hours are 08:30-17:30 Monday to Friday

The role is in Limassol, Cyprus

Friendly and fun working environment

23+ days annual leave entitlement (Cyprus)

Hybrid working

Flexitime

A competitive compensation package which includes great benefits

Monthly social activities