Contract Sales Project Representative - West Coast

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.

If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for the Contract Sales Project Representative. In this role, you will provide essential support to the sales team and clients working on commercial projects, helping to enhance the team's ability to meet sales targets and improve the overall customer purchasing experience. This position is fully remote and based in your home office reporting to the Assistant Sales Support Manager, Contract

What You’ll Be Doing

Customer Experience & Sales Support

Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service

Provide expert product knowledge to assist clients confidently and accurately

Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers

Manage orders, coordinate shipments, and track logistics to ensure timely delivery

Process payments, create packing lists, and handle returns or replacements efficiently

Perform meticulous data entry and ensure accurate CRM documentation

Assist clients with web account setup, order processing, and pricing quotes

Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups

Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms

Coordinate sample orders for assigned territories while reps are on the road

Review client contracts to ensure the requested product aligns with requirements

Foster a collaborative team environment, offering support to colleagues and departments

Pipeline & Project Management

Collaborate with sales reps and clients to align on project timelines, goals, and execution

Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met

Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively

Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders

Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination

Regularly communicate with sales reps to review and update project statuses

What You Bring to the Table

Location preference for the West Coast or availability to work from 8:30 AM–5:30 PM PST

Minimum of 1 year of experience in a customer service or sales support role

Ability to build strong relationships with sales representatives and clients

Exceptional communication skills, both written and verbal, with an outstanding phone manner

Demonstrated ability to multitask and effectively prioritize tasks in a fast-paced environment

Proactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficiently

Excellent time management and follow-up abilities

Proficient computer skills, including data management, Microsoft Word, and Excel

The Phillip Jeffries Experience

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

Competitive hourly rate ranging from
$27.00 to $29.00, based on your experience in customer service and sales supported based roles

Sales Support Quarterly Bonus Plan

Annual bonus opportunity to reward your performance

Cost of Living increases that honor your growth and commitment

Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

Comprehensive medical coverage with employee premiums as low as $40 per month

Coverage options for spouse, domestic partner, civil union partner, and family

Health Reimbursement Account (HRA) to offset medical expenses

Prescription, dental, and vision coverage to support whole-person wellness

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Employee Assistance Program that supports your mental, financial, and physical well-being

Pet insurance for your four-legged companions

Time to Recharge

16 paid personal days each year to relax, recharge, or travel

Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve

Additional paid time off during our annual company closure between Christmas and New Year’s

Earn extra paid time off by completing your annual wellness physical

Up to three paid days each year to give back through volunteer work

Career Elevation

Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home

Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.