Commercial Operations Manager

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

Job Title: Commercial Operations Manager

Location: BA / US Offices

Type of Contract: Full-time

Role Reports to: Senior Partner, Operations

Level: 3a

Estimated Start Date: March 2026

Right to Work: US / ARG

The Commercial Operations Manager is a hands-on, data-driven role responsible for shaping how Brainlabs scales client delivery and profitability. You’ll own capacity and productivity strategy across Practices and Clients, using data, automation, and AI to design smarter staffing decisions and unlock profitable growth. Partnering with leadership, Commercial, People, and New Business teams, you’ll translate client demand into staffing strategies that expand productive output and strengthen profitability across the business.

What you do

• Own day-to-day resourcing across Practice and Client teams, using data, forecasting, and automation to deploy talent against client demand.

• Build and evolve capacity and productivity models that give the business real-time visibility into supply, demand, and margin performance.

• Design and execute internal mobility processes that transition Brainlabbers across teams, prioritizing internal growth for our people through promotions and lateral rotations.

• Analyze commercial performance to identify opportunities to strengthen client profitability.

• Use automation and AI to scale resourcing workflows and improve staffing decision-making.

• Recommend staffing strategies that support revenue growth and margin expansion.

• Build dashboards and reporting that provide clear visibility into capacity, staffing risk, productivity trends, and client profitability.

• Partner with Commercial, Practice, and Client leaders to proactively plan hiring, growth, and capability expansion.

Who you are

• You have 2+ years of experience in a media agency or similar environment and have familiarity with agency operations.

• You are excited by the opportunity to understand the commercials behind how a business operates and own part of it.

• You love understanding how things work and solving problems from first principles.

• You are a Google Sheets / Excel wiz.

• You have experience experimenting with automation, scripting, or APIs (e.g. JavaScript, Python, Google Apps Script, Zapier, n8n, Make, or similar).

• You are obsessed with all things AI, LLM, MCP and agentic and actively experiment with tools such as Claude, Gemini, ChatGPT, and similar.

• You embody the Brainlabs Culture Code.

• You want to be part of a high-performance team in a fast-paced environment.

• Strong academic background with right to work in the US or ARG.

How you succeed

• Contribution Margin

• Revenue per Head

• Brainlabber Productivity

• Roles filled by Brainlabbers

#LI-MM1

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.