Collaboration Engineer

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Collaboration Engineer, you will join the Business Technology’s (BT) Collaboration Team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners. About the Role In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises Slack, Google Workspace, O365 (Exchange Online), Miro and other collaboration applications like Adobe, SurveyMonkey, Smartsheets, etc. Join a team of multifaceted and hard-working engineers who take personal pride in the service they provide to our workmates and external clients. The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet SLAs. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams. Responsibilities: Implement best practices & standards and governance controls for the services. Create and maintain technical support and process documentation. Build and implement new products and features aligned with the roadmap. Develop, test, and implement processes with a focus on automation. Collaborate closely with Workday’s IT engineering and security organizations, ensuring compliance with all audits and policies. Performance monitoring and proactive correction of problems. Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways. Rotating on-call duties (India hours only) as required. About You Basic Qualifications: 7+ years of experience in administration Collaboration technologies such as Slack, Google Workspaces, O365 and others. Fluent with at least one of the following scripting languages such as PowerShell, MS Graph, JavaScript or others, GAM. Domain expertise in Google Workspaces Environment, Google Drives, Slack, Exchange Online or similar technologies. Working experience using AI tools to support operations, including troubleshooting assistance, response validation, documentation support, reporting, improving accuracy and efficiency in day-to-day support workflows. Other Qualifications: Experience working with ServiceNow for ITSM. ITIL certification is a plus. Expert in identifying gaps and finding solutions. Microsoft, Google or Slack product certifications are a plus. Experience in working with change enablement and internal communications. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.