Cloud Operations Support Engineer, Compliance

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a proactive and highly analytical Software Engineer to join our team.

How will you make an impact? 

• Provide L2/L3 application support for complex, multi-tier applications.

• Monitor and manage application performance using APM tools such as AppDynamics and Dynatrace.

• Troubleshoot and resolve complex performance and availability issues across cloud and on-prem environments.

• Manage containerized applications deployed in Kubernetes environments.

• Support cloud infrastructure components such as AWS services (EC2, S3, IAM, ELB, VPC, VPN).

• Perform OS-level troubleshooting on Windows and Linux systems.

• Analyze database performance issues across SQL, Oracle, Postgres, or Cassandra.

• Support middleware/application servers such as Tomcat, WebLogic, or WebSphere.

• Investigate networking and load balancer-related issues affecting application performance.

• Use tools like OpsGenie, Nagios, and Rundeck for monitoring and incident management.

• Work within ITSM tools and follow structured incident, problem, and change management processes.

• Contribute to automation efforts using scripting languages such as Ansible, Python, Shell, PowerShell, Perl, or Ruby.

• Collaborate in Agile/Sprint development environments to ensure smooth production releases.

• Ensure compliance with cloud and application-level security best practices.

Have you got what it takes? 

• 2–3 years of relevant experience in Application Support / Production Support.

• Strong experience managing multi-tier (2-tier/3-tier) applications.

• Excellent troubleshooting and root cause analysis skills.

• Hands-on experience with: APM tools (AppDynamics, Dynatrace), Cloud environments (AWS preferred),Kubernetes and containerized applications, Middleware technologies (Tomcat, WebLogic, WebSphere), Databases (SQL, Oracle, Postgres, Cassandra)

• Strong understanding of networking fundamentals and load balancing concepts.

• OS-level expertise in Windows or Linux environments.

• Experience working in DevOps, Infrastructure Operations, or Application Operations teams.

• Good scripting knowledge (Shell, Python, Ansible, PowerShell, etc.).

• Strong analytical thinking and problem-solving ability.

• Excellent written and verbal communication skills

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10075
Reporting into: Tech Manager
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.