Client Success Manager

Confidential

New York, New York permanent

Posted: March 16, 2026

Job Description

The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. You’ll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience.

This role combines strategic thinking, operational leadership, and client relationship mastery. You’ll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients.

Key Responsibilities

Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth

Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion

Act as the senior point of escalation for client concerns, resolving issues quickly and strategically

Develop quarterly and annual account plans that identify key growth opportunities across client portfolios

Collaborate with Sales and Product to align client objectives with PX platform capabilities and upcoming innovations

Work with leadership to forecast client growth, manage churn risk, and identify upsell opportunities

Champion a client-first culture and build strategies for deepening client engagement and loyalty

Create training materials and mentoring programs to elevate the CS team’s performance

Represent PX externally as a trusted strategic advisor to our highest-value customers

What You Bring

5+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation is a Plus)

Track record of delivering growth on accounts managed

Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models

Strong understanding of metrics such as NRR, churn, health scores, and customer LTV

Expertise with tools like Jira, HubSpot CRM, Trello, or similar platforms

Exceptional deck preparation, communication, and presentation skills—you can influence both clients and internal stakeholders

Bachelor’s degree required; MBA or equivalent strategic/operational training is a plus

Why PX?

We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology.

Opportunities for career growth and development.

A dynamic and innovative work environment.

Collaboration with a talented and passionate team.

Contribution to the growth of a leading tech company in the lead generation industry.

Location: St. Louis, Missouri

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