Claims Administrator – French Speaking

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 3,000 staff in 20 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Claims Administrator – (French Speaking).

Duties & Responsibilities: 

Ensure the qualification of the cases (emails) in our salesforce tool :

Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment.

Fill in the subject of the emails

Dispatch the cases (Salesforce email) according to the services and the organization of the management services and close certain cases.

Answer customer calls, provide accurate information, resolve queries, and ensure a positive customer experience by handling inquiries, and service requests efficiently and professionally

Deliver excellent customer service through high quality and efficient handling of policyholder’s claims

Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly

Manage cases proactively by using our internal systems and communicating with all relevant departments

Formulate, affect, interpret, or implement polices pertaining to strategic claim resolution

Make prompt and timely decisions on policy cover and settlement costs

Acquire information as necessary to perform accurate redress calculations

Achieve set targets in line with required quality standards.

 Qualifications:

Bachelor's degree (medical knowledge is a plus)

2+ years of experience in medical/life insurance underwriting or claims processing would be an asset for the role

Excellent verbal and written communication skills in both French and English

Proficient in problem-solving situations with multiple stakeholders and capable of developing alternative solutions

Flexible, capable of working well under pressure and able to work as a team

Customer-oriented with a service mindset 

Proficient in using computers, Microsoft Office, Internet, and E-mail.

What we offer:

You will be trained and coached to become proficient in a sought-after profession

You will integrate into a dynamic and committed team of young professionals

You will be offered development and career opportunities in a fast-growing tech-driven company

Office located near BTS Chidlom

Group Health Insurance & Provident Fund

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.