Chief Operating Officer (m|w|d) in Mainz

Coface

Mainz, RP, Germany Hybrid permanent

Posted: January 30, 2026

Required Skills

Job Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

What You Can Expect in Your New Role

You lead our operations function, drive business simplification and turn our strategy into concrete execution, monitoring the impact.

✔️ Lead & steer: Strategic execution focus and hands‑on operations leadership; establish & deliver ambitious operations‑related KPIs

✔️ Operational Excellence: Simplify, standardize, and scale processes; drive Lean & continuous improvement

✔️ Transformation & Digitalization: Run large programs & improvement projects (digitalization, harmonization, efficiencies); roll out new systems/tools with strong change management

✔️ Automation & AI: With Business Technology (BT), identify real use cases, prioritize, and scale; steer regional tech investments

✔️ Governance & Quality: Ensure compliance, quality, productivity; measure and track impact

✔️ Group & international: Align with group standards, establish local guidance; collaborate with international COO peers

✔️ Scale our SSC (Shared Services Centre): Bundle tasks, shift activities, define SLA/KPI with functional teams, increase efficiency; orchestrate Region and SSC activities

✔️ Customer Experience (CX): Oversee key CX indicators and lead action plans to improve end‑to‑end experience, including strengthening our Client Services capabilities

✔️ Own the budget for operation function and regional digital projects

✔️ Partner closely with CEO, Finance, Risk, HR, IT/BT, commercial team and all other regional functions, as well as with global stakeholders

What Sets You Apart

✔️ 10+ years of leadership in Operations/Transformation

✔️ Proven Operational Excellence/Lean background (ideally Lean Six Sigma certified)

✔️ Strong Operations & Quality expertise; large‑scale change/transformation track record

✔️ International experience in matrix/global setups

✔️ Data‑driven, clear communicator, hands‑on, resilient

✔️ Background in Finance, Banking, Insurance, or Private Equity is preferred

✔️ Fluent in German & English

At Coface, we are fully committed to promoting equal opportunities and preventing discrimination. We warmly welcome applications from people of all ages, genders, sexual orientations, religious beliefs, skin colours, and individuals with disabilities.

Fair Company Siegel

Coface Benefits

✔️ Flexible working hours

✔️ 30 days of annual leave plus Christmas Eve and New Year’s Eve off

✔️ Diverse and varied projects

✔️ Company pension scheme and an in-house daycare centre in Mainz

✔️ Comprehensive training catalogue with individual development plans, plus tailored learning opportunities for continuous personal growth

✔️ Equipment for mobile/remote working

✔️ Various team and company events to support a healthy work–life balance

✔️ Open-space office concept with plenty of meeting and focus rooms

✔️ On-site cafeteria offering freshly prepared meals every day

✔️ Job bike programme, regular health & wellbeing initiatives, and access to EGYM Wellpass

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.