Cash Collection Specialist

What You'll Do:

At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.

Cash Collection team:

Designated to Client/Agency lists, the main purpose of the role is to call as many clients to effectively collect, in the specified timeframes any outstanding arrears. The Cash Collection Specialist must ensure that all his actions are followed up and reported in the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the Cash Collection Specialist will report this information to relevant colleagues and departments for quick resolution or refer to his/her Manager for support.

Your responsibilities :

As a Cash Collection Specialist, you will be in charge of supporting the Cash Collection team in various tasks:

Maximize cash collections for clients and collecting to the targets set for your scope of customers/agencies as well as Export Clients /Agencies,
Reduction of DSO and number of disputes
Reduction of the AR over 60 days
Disputes management and resolution in cooperation with the Sales Administration and Billing Teams
Daily exchanges with the Sales teams and the Customers
Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround
Flexible approach to workload to ensure cover if another member of the team is out of the office
Send out daily system generated reminder letters and monthly statements
Any adhoc duties which may arise
Responsible for assigned accounts
Who You Are:
Good level of French & English (other language a plus)
Proactive in the pursuit of debts, ensuring they maximize outbound calling time
Target driven and a team player
Firm but patient approach, ability to listen to the customer to determine the exact cause for non-payment, strong objection handling skills
Good Oral and written communication skills
Basic decision making ability
Resilient and tenacious with a proactive, positive approach
Good knowledge of Excel (formulas and vlookups) and WORD, ability to work with multiple IT tools

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer:

Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
Grow with us – Learning, mentorship & career development programs.
Your wellbeing matters – Health benefits, wellness perks & mental health support.
A team that cares – Diverse, inclusive, and globally connected.
Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.