CargoWise Administrator

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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

About the role:

As a CargoWise Administrator at TQL, you will be the subject matter expert for our CargoWise One platform, ensuring optimal configuration, security and integration across global operations. This role will focus on system administration, workflow customization and supporting integrations, particularly those enhancing our international space. You will collaborate with IT, operations and product teams to maintain system integrity, drive automation and support continuous improvement initiatives.

What you’ll be doing:

• Administer and maintain CargoWise One system settings, security profiles and user roles

• Configure workflows, dashboards and document packs to align with business processes

• Support and troubleshoot integrations between CargoWise and other platforms (e.g., Shipment Management Systems)

• Collaborate with internal teams to implement automation and process improvements

• Conduct user training and maintain documentation for system processes and updates

• Monitor system performance, perform audits and ensure compliance with global standards

• Manage incident resolution and escalate critical issues to WiseTech as needed

• Participate in testing (UAT/SIT) for new features, integrations and system upgrades, including those introduced via WiseTech

• Maintain master data and support data integrity across global operations

• Oversee EDI/XML data exchanges with carriers, customers and third-party vendors (integration management).

• Partner with Finance and Operations to align system configurations with reporting and compliance needs

What you need:

• CargoWise & technical skills

• 3+ years of hands-on experience administering and configuring CargoWise One

• CargoWise certifications (CCO, CCS, or CCP) highly desirable

• Familiarity with SQL and API-based integrations (eAdaptor/eHub experience preferred); Microsoft Power BI knowledge is a bonus

• Engineering experience beyond administration is a plus

• Experience with a Freight Forwarder in a CargoWise super admin role, ideally involvement in integrations, implementations and system migrations

• Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows

• Experience with workflow design, document templates and security management

• Bachelor’s degree in information systems, computer science, logistics or related field

• Excellent problem-solving ability, strong communication skills for training and stakeholder collaboration and proven success managing cross-functional projects

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