Call Quality Evaluator

JobsForHumanity

Beirut, Beirut Governorate, Lebanon permanent

Posted: February 24, 2026

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Quick Summary

We are looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. The ideal candidate will be responsible for evaluating and scoring customer calls based on quality standards and providing feedback to improve overall customer experience.

Required Skills

Quality Standards On-Call Systems Quality Reporting Feedback Provision Arabic English French Call Quality Evaluation

Job Description

We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.

📍 Location: Beirut

🌍 Coverage: MENA | 🕘 Full-time | Office-based

We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience.

Key Responsibilities:

• Evaluate and score customer calls based on quality standards

• Analyze call recordings and identify improvement areas

• Prepare quality reports and provide constructive feedback

Requirements:

• Bachelor’s degree in Business, Communications, or related field

• Strong analytical and listening skills

• Attention to detail and objective judgment

Languages:

• Arabic – native or near-native

• English – Upper-Intermediate

• French – Upper-Intermediate

💰 Salary: 700–750 + performance-based bonus

🍽️ Benefits: Corporate meals

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