Business Operations Analyst II, Supplier Master Organization (Mandarin Speaker)

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

As a Business Operations Analyst II, Supplier Master Organization (Mandarin Speaker), you will be responsible for owning the Supplier Master Organization data backbone to enable a supplier partner experience aligned with sourcing requirements, risk assessments, and compliance readiness. This role drives data accuracy, governance, and automation in line with the overall SMO strategy.

Key Responsibilities and Role Accountabilities:

• Serve as the primary contact for business escalations related to supplier master data and processes.
• Improve data quality through regular audits, including duplicate removal, standardization, and data retirement.
• Lead data validation, cleansing, and harmonization efforts to ensure data integrity.
• Collaborate with TPMO, Procurement, Supply Chain, IT, Finance, Legal, Sustainability, and Internal Audit on data-driven initiatives and projects.
• Ensure compliance with company policies, governance standards, and audit requirements.
• Manage SMO governance, including policies, operating model, and stewardship frameworks.
• Implement and optimize SMO tools and automated workflows for supplier onboarding and decommissioning.
• Monitor SMO KPIs (e.g., data completeness, duplicate rate) and provide insights for continuous improvement.
• Support audits, remediation tracking, and generation of audit-ready supplier data extracts.
• Drive process improvements, automation, and digitalization aligned with CoE strategy.
• Support special projects (e.g., new supplier onboarding, conversions) and other assigned tasks.
• Foster strong stakeholder relationships and promote effective cross-functional collaboration.

Education and Work Experience:

• Bachelor’s degree in Business Management, Computer Science, Information Technology, Supply Chain or related field of study.
• Mandarin speaker with atleast 4 years of work experience particularly in data management, SMO governance, or procurement systems.
• Industry experience in IT services, Shared Services, Global Business Services or Multinational organizations is highly preferred.
• Knowledgeable in oracle master data management is highly preferred.

Skills and Competency Requirements:

• Proficiency in SMO governance, data quality metrics, supplier risk, procurement processes, and basic audit principles.
• Knowledgeable in Oracle Cloud applications
• Knowledgeable in Microsoft 365, with up-to-date and strong Excel skills
• Knowledgeable in advanced Excel (analytics/macros), BI tools, and workflow automation
• Ability to lead data projects, resolve complex issues, deliver KPI reports and dashboards, and conduct data audits.
• High integrity and strong professional ethics
• Focused and dedicated
• Open-minded with good listening skills
• Patient and consistent in approach

Other Requirements:

• Open to employment opportunities in Binan City, Laguna, CALABARZON, Philippines.
• Open to a hybrid work arrangement.
• Open to a night shift work schedule.

Important Reminders:

• We provide free medical examination.
• We do not collect any original requirements.
• We do not collect any fees at any stage of the hiring process.

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].