BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Your Role:
We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company. 

To achieve our goal we are always focused on identifying improvement opportunities that would ultimately lead to a better client experience. These may be related to more user-friendly client interfaces and tools or automation targets as well as process-and workflow improvements.

We are also acting as a first-point of contact for all client related queries and support the clients throughout their entire 360T lifecycle. The role is therefore conceptualized as a hybrid-role servicing clients and helping them in the day-to-day as well as acting as an automation manager to help the company achieve scalable and sustainable growth.

In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company, and benefit from having an own contingent of IT development resources for this purpose.

Your Responsibilities:
• Improve the overall client experience by utilizing technological solutions
• Enhance the efficiency of the daily business operations and reduce operational risks
• Analyse and question existing tools, workflows and processes
• Identify automation targets and improvement opportunities
• Write down business requirements and develop roadmaps to deliver identified goals
• Coordinate and align initiatives with other internal teams (e.g., Sales, Legal, Compliance, Accounting, Technical Client Advisory Services, Projects, IT, etc.)
• Participate in quality assurance testing and rollout of new products and features
• Provide excellent service to existing and new customers
• Manage, solve and escalate incoming requests from clients
• Ensure a smooth onboarding for new clients to the system

Your Profile:
• University degree with very good grade point average
• Some relevant previous working experience (e.g. within Client Services, Automation, Business Analysis, Product development, etc.)
• Excellent analytical and problem-solving abilities
• Good at detecting correlational patterns in information
• Strong interest in technology, automation and/or artificial intelligence
• High level of integrity and conscientiousness 
• Growth mindset & ability to adjust to a dynamic and fast-changing environment
• Very good level of verbal and written English. Other languages are a plus
• Proficient in MS Office

Our Offer:
• Various opportunities for professional development including our internal "360T Academy"
•  A modern Frankfurt office in the heart of the city
• Work in a multinational, multicultural environment that values collaboration and inclusion
• Enjoy social gatherings, regular company events and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.

How to Apply:
If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.

Contact:
Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main