Business Analyst & Workflow Consultant, Legal Technology

Harbor is seeking a Business Analyst & Workflow Consultant in legal technology. At the intersection of legal innovation and digital transformation, our Business Analysts play a critical role in reshaping how legal departments operate. We work with corporate legal teams, law firms, and enterprise partners to streamline processes, reduce operational friction, and introduce automation where it matters most.

We’re a high-growth team of advisors and hands-on contributors working on cutting-edge legal technology and workflow automation solutions. This role is ideal for someone who loves solving problems, designing elegant workflows, and contributing to a mission-driven team that values innovation, ownership, and impact.

As a Business Analyst, you’ll serve as a strategic bridge between the business and technology. You’ll work directly with legal departments at Fortune 500 companies, identifying pain points in legal and compliance workflows and designing automation solutions using no-code/low-code platforms. You’ll be involved in all aspects of client engagement—from discovery and ideation to implementation and delivery.

You’ll also have the opportunity to:

• Operate as part of a nimble team of consultants (typically 2–5), with mentorship from senior leaders

• Play a key role in process redesign, system testing, and client success

• Help shape the future of a rapidly growing tech-driven consulting firm

This is a full-time position that can be worked remotely from anywhere in the United States.

Responsibilities:

• Conduct interviews, research, and process observations to identify automation opportunities

• Create process maps, requirements documents, and solution designs that reflect optimized workflows

• Troubleshooting conditional logic and data validation to ensure reliable workflow performance

• Multitask and prioritize effectively in a consulting environment, managing multiple client relationships and concurrent projects

• Develop, test, and deploy automated workflows using no-code/low-code platforms with a focus on efficiency, error handling, and integration logic

• Serve as the voice of the user—ensuring intuitive, efficient, and delightful end-user experiences

• Lead workshops, demos and live solutioning sessions, bridging communication between technical and non-technical stakeholders

• Maintain project ownership: monitor timelines, scope, and budget to ensure successful outcomes

• Deliver client-facing reports, proposals, and supporting documentation

• Build expertise in legal technology tools, workflow design principles, and system integrations

• Collaborate with cross-functional teams including engineers, legal professionals, and developers

• Stay ahead of legal tech trends and identify areas for innovation and growth

What We’re Looking For:

• Strong analytical and problem-solving skills—especially around processes and systems

• Ability to communicate complex ideas clearly (verbally and in writing)

• Experience creating process documentation and workflow diagrams

• Comfortable translating business requirements into technical specs or configurations

• Proficiency with productivity tools (Excel, PowerPoint, Word, Visio or Lucidchart)

• Technical aptitude and a willingness to learn no-code/low-code platforms

• Passion for legal technology, operations, or enterprise workflow automation

• Experience working with legal departments or related functions is a plus

• Entrepreneurial mindset—confident, adaptable, and proactive

• Willingness to work in a fast-paced, collaborative, and remote-first environment

• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, or Tonkean

Qualifications:

• 4-year undergraduate degree in business, finance, legal studies, MIS, computer science, or similar field

• 3+ years of experience in consulting, legal operations, or process automation

• Demonstrated leadership in academic, professional, or extracurricular settings

• Relevant internships or early-stage startup experience preferred

What We Offer:

• A front-row seat in transforming legal service delivery at scale

• A collaborative and values-driven team where your voice matters

• Competitive compensation, profit-sharing, and strong benefits

• Unlimited PTO and a fully remote, flexible work culture

• Growth opportunities across practice areas and clients

• The chance to be part of something big—and help build it from the inside out

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.