Business Analyst Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Data Analyst, Merchant Operations

Adyen is looking for a data analyst with strong business analyst skills to join our Operations Analytics team in Amsterdam to focus on our Merchant Operations processes. Operations Analytics helps to embed analytics into the decision-making processes for Operations, and this role will focus specifically on the Merchant Operations teams within the Operations function.

Merchant Operations is a large department with various teams such as onboarding operations, merchant risk and AML. You will be working together with the Merchant Operations leadership team to help them to make data-driven decisions and drive scalable services. The ideal candidate has a strong analytical mindset together with excellent project management skills.

Whether you come from the payments space or not, we need you to be an independent and enthusiastic thinker who can facilitate our growth by scaling internal projects and focus on continuous optimization and automation.

What you’ll do

• Gain an in-depth understanding of business processes, to effectively focus your analysis efforts, and solve key business problems

• Storytelling: turn your findings into effective communication and concise and actionable advice by connecting the data to a story, tailoring your presentation style to the audience

• Work closely with leadership from the Merchant Operations department as a consultant to support business decisions by helping define key performance indicators, or focus for analysis

• Understand business requirements to translate into requests for data engineering

• Work closely with tooling focal points to help design business processes in order to enable extraction of key insights for leadership

Who you are

• You have at least 4 years of relevant working experience

• You have the ability to extract meaningful insights from large datasets and turn them into clear recommendations to the stakeholders

• You are proficient in writing queries in SQL; experience with BI tools

• You have an affinity for AML, KYC or Risk, as well as operational processes, and you're interested in learning more about it

• You have a proven track record in project management skills, you know how to drive business projects in a structured manner and you are not afraid to ‘build as you go’

• You love to work in an international environment, and to build strong relationships with global and multicultural teams

• You can communicate fluently in English, both written and spoken

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.