BizOps Engineer | Site Reliability Engineering (All Experience Levels)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer | Site Reliability Engineering (All Experience Levels)

Job Description Summary
About the role
Are you a born problem solver who loves to figure out how something works?
Do you have a low tolerance for manual work and look to automate everything you can?

The Business Operations Organization is the production readiness steward for Mastercard products. As a Business Operations Site Reliability Engineers, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

We are passionate about software run, automation, learning and participating in dynamic day to day work. We will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. A Business Operations SRE brings in curiosity, site reliability mindset and entrepreneurial spirit to build, deploy and run our products while being an advocate for change and standards throughout the development, quality, release, and product organizations.

We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Business Operations SRE focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

All about you
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role.

Operational Readiness Architect:
• Serve as the primary contact responsible for the overall application health, performance, and capacity of one or more of our Internet-facing services
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Work with the development and product team of a new application to establish the right monitoring and alerting strategy.
• Help a dev team working to create deployment framework which will help to achieve zero-down-time during deployments.
• Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth

Site Reliability Engineering:
• Serve as the primary contact responsible for the overall application health, performance, and capacity of one or more of our Internet-facing services ensuring the scalability, performance, and resilience of our suite of products.
• Obtain complete knowledge of our production application.
• Practice sustainable incident response and blameless post-mortems
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability

DevOps / Automation:
• Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Increase automation and tooling to reduce toil and manual intervention
• Appetite for change and pushing the boundaries of what can be done with automation

ITSM Practices:
• Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

All about you
The ideal candidate will have experience in many of these areas:
• College degree in Computer Science, Management Information Systems, or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• Coding or scripting exposure
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• A curious attitude that is interested in knowing why things work the way they do and using that information to improve and enhance.
• Experience with algorithms, data structures, scripting, pipeline management, and software design
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Possesses strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Self-starter with the ability to work independently on projects.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable working cross-functionally to ensure success of the system's operation. Closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.