Billing Systems Functional Lead

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role

We’re looking for a Gotransverse Functional & Support Lead to become MYOB’s in‑house expert for our new Gotransverse (GTV) billing ecosystem. This role exists at the heart of our transformation as we retire our legacy billing system and embed Gotransverse as the central engine connecting Salesforce (CRM) and Workday (ERP).

You’ll be the functional owner, process thinker and design authority who ensures our Order‑to‑Cash processes are seamless, scalable and future‑ready. Working across billing operations, finance, technology, and product teams, you’ll shape how new products are billed, guide system design decisions, and make sure upstream and downstream functions stay aligned.

If you love complex ecosystems, functional design, and being the go‑to person for a critical platform, this is the role for you.

What will keep you busy...:
• Serve as MYOB’s end‑to‑end functional subject matter expert for Gotransverse, owning all functional design, configuration oversight and process governance

• Lead Order‑to‑Cash (O2C) process mapping and optimisation across Salesforce, Gotransverse and Workday, ensuring integrity of data and workflows

• Define billing rules and system requirements for new product launches and market offerings

• Collaborate with technology teams to translate business rules into system configuration and ensure accurate rating, invoicing and billing logic

• Manage and prioritise the billing backlog, driving automation, consistency and optimisation post‑implementation

• Act as the change and integration lead across billing, collections, customer service and finance, ensuring ecosystem alignment

• Provide functional leadership and input across projects, enhancements and cross‑system initiatives

What we'd love to see from you...:
• Proven experience with Gotransverse (GTV / Gotransverse Billing), this is essential

• Deep understanding of Order‑to‑Cash processes, including billing, invoicing, debt management, collections, and customer support flows

• Strong functional design capability, able to turn business requirements into system logic and configuration pathways

• Ability to work across both finance and technology domains, translating seamlessly between functional and technical teams

• Experience working within multi‑system ecosystems (ideally CRM + Billing + ERP)

• Exposure to Salesforce or Workday (preferred but not crucial)

• Experience in enterprise billing transformations or consulting environments (e.g., Accenture, similar firms) is highly desirable

Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.