Bilingual Account Coordinator - French/English

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Responsibilities:

• Communicating with customers and responding to their queries (via phone, email, or fax) in a professional and timely manner.
• Track and trace a large volume of customer orders.
• Entering, updating, and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner.
• Handle client complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointments for drivers.
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner.
• Maintain cooperative working relationships among team members and internal staff.

Requirements:
• College diploma or bachelor’s degree in business or a related field is preferred.
• Fluency in French (verbal and written) is required.
• Minimum of 1 year of bilingual (English/French) customer service experience.
• Previous experience in the logistics/supply chain industry is an asset.
• Proficient in Microsoft Office, with the aptitude to learn new software and systems.
• Ability to prioritize, multitask, and adapt to changing rules, regulations, and procedures.
• Ability to work onsite at the client location.

Benefits:
• Competitive Salary
• Healthcare Benefit Package
• Employee Assistance Program