Benefits Operations Manager

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

The Benefits Operations Manager is responsible for the accurate execution, compliance, and optimization of all employee benefit programs. This role ensures a seamless employee experience through operational efficiency and integrity using process management, data validation, and system integration oversight. The position serves as the primary point of accountability for benefits-related compliance with federal and state regulations North American Retirement Plan matters. In partnership with People Technology drives continuous improvement in plan administration by leveraging HRIS platforms to drive automation, resolving escalated issues, managing file feeds, and ensuring the accurate flow of data between internal systems and external partners.

What you'll do:

• Identify and implement operational improvements, including automation of manual processes and policy enhancements.

• Lead initiatives to align benefits operations with the function's direction – included but not limited to billing, employee inquiries, data discrepancy resolution, eligibility files and other reporting needs.

• Develop and maintain dashboards, reports, and metrics for internal stakeholders and leadership teams to support benefits program performance, compliance, and strategic planning.

• Partner with technology teams to ensure data integrity by resolving file errors and ensuring smooth data flows between HRIS and vendor platforms.

• Contribute to risk mitigation strategies by proactively identifying regulatory or vendor performance issues and developing resolution plans.

• Ensure timely and accurate execution of state filings, federal filings, and compliance documentation.

• Experience managing day-to-day aspects of both 401(k) and RRSP Plans – including annual audits, payroll reconciliation processes and funding.

• Continually analyze, review and improve the working processes and controls of the administration and related transactions and matters impacting 401(k) and RRSP plans.

• For US and Canada inquiries, serve as point of escalation for complex employee inquiries.

• Skills and Competencies:

• Ability to create and maintain dashboards and produce actionable data insights.

• Strategic thinker with a strong continuous improvement mindset and attention to detail.

• Agility in navigating ambiguity and adapting to evolving regulatory landscapes.

• High diligence and ability to manage multiple deadlines.

• Strong analytical and problem-solving skills with the ability to translate complex data into clear recommendations.

• Experience conducting benchmarking, trend analysis, and benefits plan optimization.

• Ability to align benefit operations with broader HR strategy and total rewards goals.

• Highly effective written and verbal communication skills to interact with all levels of leadership.

• Collaboration effectiveness and ability to work cross-functionally with multiple stakeholders.

• Advanced Excel and Microsoft Office skills.

Who you are:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 7–10 years of progressive experience in benefits operations and managing retirement plans in a corporate setting.

• Knowledge of compliance requirements related to ERISA, ACA, COBRA, 5500 Filings, EPCRS.

• Project Management experience within benefits or HR Operations.

• Strong qualified defined contribution administration and analysis is a must - familiarity with 401(k) regulations as detailed in ERISA, EPCRS, and by the IRS.

• Experience with system integrations and file feed troubleshooting.

• Ability to maintain strict confidentiality and handle sensitive employee information with discretion.

• People Management experience required - this role will have direct reports.

• Preferred Qualifications:

• Experience with Workday.

• Experience managing multiple vendor partner relationships.

• Familiarity with ServiceNow or similar ticketing/workflow system.

#LI-JK1

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$93,800—$172,000 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@​thetradedesk.​com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.