Banking and Payments Operations Senior Manager

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

Overview

The Banking and Payments Operations Senior Manager will oversee the comprehensive management and optimization of all operational aspects related to banking and payments functions within the Money Consumer Platform ecosystem. This leader will ensure operational excellence, regulatory compliance, and risk mitigation across banking, money movement, and payment products. Working cross-functionally with Product, Engineering, Member Success, Deposit Operations, Legal, Compliance, and Risk teams, this role will play a pivotal part in developing scalable processes, ensuring adherence to regulatory standards, and maintaining a culture of operational integrity and compliance.

Key Responsibilities

Process Development and Implementation

• Partner with Product, Engineering, Risk, and Compliance teams to design and continuously improve end-to-end processes for deposits, payments, and fund movement operations.

• Develop and maintain robust standard operating procedures (SOPs), risk controls, and workflow documentation to ensure operational accuracy and compliance.

• Drive automation and efficiency in transaction monitoring, reconciliation, and exception handling systems.

Operational Oversight and Team Development

• Establish clear roles, accountability, and performance standards for a centralized Banking and Payments Operations function.

• Lead and mentor team members responsible for transaction processing, ACH, RTP, Check, Wires operations, and payment investigations.

• Oversee vendor relationships related to payment and banking services to ensure strong service levels and compliance with contractual and regulatory obligations.

Regulatory Compliance and Risk Management

• Ensure adherence to all applicable federal and state regulations, including those issued by the CFPB, FDIC, NACHA, FinCEN, and other governing bodies.

• Partner with Compliance and Risk teams to identify emerging regulatory changes and proactively adjust operations to maintain compliance.

• Lead or support internal reviews and audits, develop corrective action plans, and validate remediation efforts.

• Serve as the first line of defense in monitoring operational risks and driving mitigation strategies across banking and payments processes.

Continuous Monitoring and Optimization

• Collaborate with Internal Audit and Monitoring teams to ensure consistent, data-driven oversight of key operational metrics.

• Implement continuous improvement programs that enhance accuracy, speed, and member experience across banking and payment operations.

• Promote automation and system integration to reduce manual interventions and improve risk detection.

Leadership

• Ultimately build and Lead a team of subject matter experts, providing guidance and mentorship, and fostering a conducive working environment.

• Conduct regular one-on-ones to align cultural and business objectives, prioritize critical tasks, and coach for high performance.

• Facilitate execution through effective situational leadership tools.

• Support engagement and action by actively listening to team member feedback — identifying what is effective and what is not — supporting them in initiating and executing positive changes, and providing them with adequate resources.

• Support team members' professional and personal development.

• Acknowledge and commend team members for approximate accuracy through timely, individualized recognition.

• Promote collaboration and in-person interaction.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or a related field; advanced degree preferred.

• 8+ years of experience in financial services operations, with at least 3 years in a leadership role overseeing banking, payments, or money movement operations.

• Deep understanding of banking regulations, payments networks (ACH, wire, card, RTP), and compliance standards such as BSA/AML and UDAAP.

• Proven ability to design and implement scalable operational frameworks in a high-growth fintech or banking environment.

• Excellent stakeholder management and cross-functional collaboration skills.

• Strong analytical, problem-solving, and communication skills, with a commitment to ethical conduct and risk awareness.

• Demonstrated ability to effectively manage and lead a team of professionals, provide guidance and mentorship, and cultivate a positive working environment.

• Proficiency in data analysis and proven experience in identifying issues, trends, patterns, and root causes, and making informed decisions related to risk management and compliance resolution.

• Exceptional written and verbal communication skills are imperative for reporting, providing guidance to team members, and collaborating with various internal departments and external stakeholders, including regulatory agencies, BPO providers, partner bank(s), and auditors.

• A strategic and innovative thinker with a proactive approach to problem-solving.

• A strong capacity to manage multiple priorities and adapt to change in a dynamic environment.

Benefits at Credit Karma includes:

• Medical and Dental Coverage

• Retirement Plan

• Commuter Benefits

• Wellness perks

• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)

• Education Perks

• Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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