Back Office Associate | Staffing Analyst | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review and analyze pre-built dashboards and spreadsheets containing staffing metrics across facilities.
• Identify red flags and areas of concern, including but not limited to:
• Repeat offenders scheduled for overtime (OT) hours
• Overtime threshold violations
• Hours overages or shortages
• Overstaffing or understaffing trends
• Other metric-based compliance or efficiency issues

• Extract relevant, actionable insights specific to each facility.
• Draft and send clear, professional email communications outlining identified concerns and required actions.
• Track responses from facilities and ensure timely follow-up via email when responses are not received.
• Maintain accurate documentation of outreach and follow-up activities.
• Escalate unresolved issues according to defined processes (voice escalations handled by onshore team).
• Ensure data accuracy and consistency in all communications.

Requirements:
• At least 6 months of BPO experience handling a Back Office Role
• Proficiency in using MS Excel
• Good verbal and written English skills
• Proficiency with MS Tools (Excel, Word, Outlook)
• Willing to work onsite in Shaw, Mandaluyong
• Willing to work night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives